One of the World's Largest Retail Chains Selects ClickSoftware's Cloud Solution for Workforce Optimization and Capacity

    One of the World's Largest Retail Chains Selects ClickSoftware's Cloud
          Solution for Workforce Optimization and Capacity Planning

Retail chain to prioritize staff scheduling and in-store project completion,
boosting the customer shopping experience

PR Newswire

BURLINGTON, Massachusetts, July 28, 2014

BURLINGTON, Massachusetts, July 28, 2014 /PRNewswire/ --

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of
mobile workforce management solutions for the service industry, today
announced that one ofthe world's largest retail chains has selected
ClickSoftware's cloud-based solutions for capacity planning and scheduling for
its in-store workforce.

The retail chain is moving to real-time, optimized workforcemanagement to
ensure that in-store projects are addressed in a prioritized fashion, and
completed more quickly. The shift will also bring an improved in-store
experience to customers, and ensure well-stocked stores during even the
busiest shopping times.

"This win with an industry leader reiterates our clear leadership position in
enterprise workforce optimization, satisfying complex client demands for
functionality and workflows, and most importantly, for efficiencies and
scale," said Dr. Moshe BenBassat, Founder and CEO of ClickSoftware. "During
the evaluation phase we proved the power of our cloud solution, the speed of
deployment of our products, and the substantial business benefits they
generate. Following successful implementation of this phase we see potential
to expand this relationship to additional workforces with this and other large
retail chains," BenBassat concluded.

The current deployment, will enable the retail chain to:

  oIncrease management visibility through centralized scheduling
  oStreamline planning, applying consistency and best practices to the entire
  oMatch capacity to demand
  oSchedule in-store associates based on priority, skillset and location

About ClickSoftware

ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile
workforce management and service optimization solutions for the enterprise,
both for mobile and in-house resources. As pioneers of the "Service chain
optimization" concept, our solutions provide organizations with end-to-end
visibility and control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and real-time
management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations
more efficiently, in a scalable, integrated manner. Our solutions have become
the backbone for many leading organizations worldwide by addressing the
fundamental question of job fulfillment: Who does What, for Whom, With what,
Where and When.

ClickSoftware is the premier choice for delivering superb business performance
to service sector organizations of all sizes. The company is headquartered in
the United States and Israel, with offices across Europe, Latin America and
Asia Pacific. For more information, please visit
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Safe HarborStatement

This press release contains express or implied forward-looking statements
within the Private Securities Litigation Reform Act of 1995 and other U.S
Federal securities laws. These forward-looking statements include, but are not
limited to, those statements regarding expected benefits from using
ClickSoftware's solutions and the expansion of the relationship to additional
workforces. Such "forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or performance
to differ materially from those projected, including those discussed in the
"Risk Factors" section and elsewhere in ClickSoftware's annual report on Form
20-F for the year ended December 31, 2013 and in subsequent filings with the
Securities and Exchange Commission. Except as otherwise required by law,
ClickSoftware is under no obligation to (and expressly disclaims any such
obligation to) update or alter its forward-looking statements whether as a
result of new information, future events or otherwise.

Media Contact:
Kristin Amico
+1-781-272-5903 ext. 2364

SOURCE ClickSoftware Technologies Ltd
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