Medallia Appoints Dorian Stone as Vice President of Customer Experience Strategy

   Medallia Appoints Dorian Stone as Vice President of Customer Experience

Customer Experience Management Leader hires McKinsey veteran to spearhead
Insights, Consulting and Research

PR Newswire

PALO ALTO, Calif., July 24, 2014

PALO ALTO, Calif., July 24, 2014 /PRNewswire/ --Medallia® (,
the global leader in SaaS Customer Experience Management (CEM) solutions,
announced the appointment of Dorian Stone as the company's vice president of
customer experience strategies. Dorian joins Medallia's senior team after more
than a decade at McKinsey & Company, where he co-founded McKinsey's Global
Customer Experience practice, and led North America as a partner from
McKinsey's San Francisco office.

Medallia company logo.

"I believe Medallia will have impact at a global scale. Millions of consumers
will receive more for the hard-earned money they spend. Millions of employees
will be empowered to make decisions with an understanding of the customer.
Millions of shareholders will capture greater near and long-term value,"
Dorian explained as he emphasized the "stacked-win" nature of enabling
companies to center on the customer. "Additionally, Medallia is hitting an
inflection point – it is a global company, in many ways, and has the momentum
to set a global standard for the market," he noted.

"We are extremely excited to have Dorian join our team at Medallia," said
Borge Hald, co-founder and CEO of Medallia. "His deep knowledge of customer
experience strategy, his long history of working with senior executives across
the Fortune 500, and his 'roll up the sleeves' attitude for frontline change
are an invaluable combination. We're privileged to have him join our team and
work with our customers across more and more industries and geographic

As a leader within McKinsey's global Customer Experience practice, Dorian led
customer-centric transformations of historically product and channel-oriented
companies. During his tenure at McKinsey, he also role modeled the value of
bringing together operations, marketing, and services functions by working
with teams on both strategic and operational projects and being one of the
first elected partners in both of McKinsey's marketing and operations
practices. Before McKinsey, Dorian served as a volunteer and program director
in small business development for the U.S. Peace Corps in Panama. He began his
career building a regional managed care business on the west coast for small
and mid-sized businesses.

Author of many articles and papers on customer experience and loyalty, as well
as a frequent speaker at industry forums, Dorian has an MBA from the Wharton
School of Business. He also holds a Master's degree in International Studies
from the University of Pennsylvania and a Bachelor's degree in Economics and
Psychology from Pitzer College of the Claremont Colleges. He also
participates on multiple community and professional boards and councils.

About Medallia
Medallia® is the Customer Experience Management company that is trusted by
hundreds of the world's leading brands, including Four Seasons, GE, Marriott
International, Nordstrom, Sephora, and Zurich Insurance. Medallia's
Software-as-a-Service (SaaS) application enables companies to capture customer
feedback everywhere the customer is (Web, social, mobile, and contact center
channels), understand it in real time, and deliver insights and action
everywhere—from the C-suite to the frontline—to improve the customer
experience. Founded in 2001, Medallia has regional headquarters in Silicon
Valley, London, Sydney, and Buenos Aires. Learn more at and
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©2014 Medallia, Inc. and other brand names may be trademarks of their
respective owner(s). Information is subject to change without notice. All
rights reserved.

Michelle de Haaff, Medallia, (650) 321-3000,
Lisa Hawes, Sterling Communications, (408) 884-5155,


SOURCE Medallia

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