CenturyLink's bilingual call center celebrates 30 years of service
PHOENIX, July 21, 2014
PHOENIX, July 21, 2014 /PRNewswire/ -- Thirty years ago, five CenturyLink
Phoenix employees recognized the need to provide in-language customer service
to their Spanish-speaking customer base. With the support of the company, they
formed the first bilingual telecommunications call center in the United
States. Today, "El Centro de CenturyLink" continues the mission of its
founders by providing daily, exceptional, in-language customer service to
thousands of Spanish-speaking customers across the U.S.
On July 21, El Centro will celebrate its 30th anniversary as the longest
tenured bilingual call center in the industry. It will mark this milestone
with a luncheon at the El Centro headquarters in Phoenix, which will include
remarks from local dignitaries and CenturyLink corporate leaders.
"On behalf of CenturyLink, I would like to congratulate our bilingual call
center employees for 30 years of service to the Hispanic community," said
Linda Olsen, vice president, consumer and small business sales/service for
CenturyLink. "Years ago, we understood the importance of serving the growing
Hispanic market, and today, we continue evolve to meet the needs of our
bilingual customers through our services we provide, our bilingual call
center, as well as continuing our philanthropic efforts."
Key El Centro Facts
oEl Centro de CenturyLink was founded in 1984 by one supervisor and four
oEl Centro de CenturyLink remains based in Phoenix, and has more than 150
bilingual employees serving the company's residential Spanish-speaking
customer base through marketing, sales and customer service.
oEl Centro representatives are committed to serving the needs of their
local communities. Throughout the year, the team volunteers at different
events, and also collect school supplies, canned food, clothing and
monetary donations to support local children and families in need. In
addition, El Centro representatives provide holiday gifts to elementary
school students as part of their "Adopt-a-School" holiday initiative.
oCenturyLink has been recognized nationally for maintaining diversity in
its workforce and attracting talented Hispanic employees. Also,
CenturyLink supports cultural organizations, including Hispanic Chambers
of Commerce, Hispanic job fairs, Fiestas Patrias and Cinco de Mayo
celebrations. In addition, the company supports Latino Heritage
celebrations and local nonprofits such as the Cesar Chavez Foundation,
Valle Del Sol and Chicanos Por La Causa.
"We at CenturyLink are extremely proud of this milestone and want to express
our gratitude to everyone who has contributed to making El Centro what it is
today," said Ken McMahon, CenturyLink's vice president and general manager for
the Phoenix market. "Thirty years later, El Centro remains at the forefront of
bilingual customer service call centers, and we continue to focus on serving
our customers across the country."
CenturyLink is the third largest telecommunications company in the United
States and is recognized as a leader in the network services market by
technology industry analyst firms. The company is a global leader in cloud
infrastructure and hosted IT solutions for enterprise customers. CenturyLink
provides data, voice and managed services in local, national and select
international markets through its high-quality advanced fiber optic network
and multiple data centers for businesses and consumers. The company also
offers advanced entertainment services under the CenturyLink® Prism™ TV and
DIRECTV brands. Headquartered in Monroe, La., CenturyLink is an S&P 500
company and is included among the Fortune 500 list of America's largest
corporations. For more information, visit www.centurylink.com.
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