More Patients Turning to Retail Clinics for Chronic Care and Preventive Services, New Walgreens Study Shows

  More Patients Turning to Retail Clinics for Chronic Care and Preventive
  Services, New Walgreens Study Shows

Patient loyalty climbs significantly, as half of those who utilize clinics now
                              make return visits

Business Wire

DEERFIELD, Ill. -- July 17, 2014

Retail clinics continue to play a growing and important role in health care
delivery in the U.S., and a new research study from Walgreens (NYSE: WAG)
(Nasdaq: WAG) shows patients are relying more on nurse practitioners at retail
clinics to provide chronic and preventive health services. The study also
reveals marked increases in the number of patients who are making return
visits to clinics.

Healthcare Clinic at Walgreens (Photo: Business Wire)

Healthcare Clinic at Walgreens (Photo: Business Wire)

The Walgreens study found the percentage of visits to Healthcare Clinic
locations for preventive services, screening and chronic visit utilization
(combined) increased from 4 percent in 2007 to 17 percent in 2013. The study
also found the annual percentage of return patient visits to Healthcare Clinic
climbed from 15 percent in 2007, to more than 50 percent in both 2012 and

“Access to care in the community, and the growing need to support patients
with chronic diseases are two of the biggest challenges facing our health care
system,” said Harry Leider, M.D., Walgreens chief medical officer. “This
further demonstrates that retail clinics can be instrumental in providing that
care, driving patient engagement, and working in coordination with physicians
and other primary care providers to foster continuity of care to support more

Additional study findings include:

  *For patients age 17 and under, visits for both preventive services and
    vaccinations increased by 180 percent
  *For patients ages 18 to 64, visits for health testing increased by 90
    percent, while overall preventive health service visits increased 66
  *For patients age 65 and older, acute visits increased 84 percent

“More consumers are relying on Healthcare Clinic and our nurse practitioners
as a trusted source of quality care,” said Suzanne Hansen, Walgreens group
vice president, Healthcare Clinic. “Our expansion of chronic and preventive
services last year is helping to drive more return visits from our patients,
which is key to the patient-provider relationship and our ability to deliver
personalized care.”

The findings were presented last week at the National Nurse Practitioner
Symposium in Keystone, Colo., and were based on a retrospective longitudinal
study examining patient visits to Healthcare Clinic at select Walgreens from
2007 through 2013. The symposium gathered industry experts to share insights
and strategies for the specialty and traditional pharmacy benefit.

With the current locations and clinic count, the Convenient Care Association
estimates that 33 percent of Americans live within 10 minutes of a retail
healthcare clinic. The variety of services offered at Healthcare Clinic at
select Walgreens has increased over the course of the past several years from
providing vaccinations at the beginning, to diagnosing and treating a number
of chronic conditions today.

Healthcare Clinic at select Walgreens locations are open seven days a week,
with extended evening and weekend hours, and offer walk-in availability as
well as same-day online appointment scheduling. Healthcare Clinics accept most
major insurance plans as well as Medicare and Medicaid, and offer affordable,
transparent pricing for those without insurance coverage. Healthcare Clinic’s
board-certified nurse practitioners and physician assistants deliver
patient-centric care, driving patient satisfaction rates that are consistently
greater than 90 percent.

About Walgreens

As the nation's largest drugstore chain with fiscal 2013 sales of $72 billion,
Walgreens ( vision is to be the first choice in health and
daily living for everyone in America, and beyond. Each day, in communities
across America, more than 8 million customers interact with Walgreens using
the most convenient, multichannel access to consumer goods and services and
trusted, cost-effective pharmacy, health and wellness services and advice.
Walgreens scope of pharmacy services includes retail, specialty, infusion,
medical facility and mail service, along with online and mobile services.
These services improve health outcomes and lower costs for payers including
employers, managed care organizations, health systems, pharmacy benefit
managers and the public sector. The company operates 8,215 drugstores in all
50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands.
Walgreens digital business includes,,, and Take Care Health Systems is a Walgreens
subsidiary that manages more than 400 in-store convenient care clinics
throughout the country.

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Jim Cohn, 847-315-2950
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