Kronos Retail and Hospitality Customers: Three Game-changing Trends Transform Workforce Management

  Kronos Retail and Hospitality Customers: Three Game-changing Trends
  Transform Workforce Management

Business Wire

CHELMSFORD, Mass. -- July 15, 2014

Kronos Incorporated recently hosted an exclusive executive event where retail
and hospitality leaders from around the world gathered at the Dallas
headquarters of The Container Store, a Kronos customer. Organizations spanning
all segments of retail including big box, department, discount, grocery, and
specialty, as well as organizations from entertainment, food service, and
lodging industries were in attendance. Executives from organizations such as
Aztec Shops Ltd., Cavender’s Boot City, Dick’s Sporting Goods, Forever 21,
Hannaford, Neiman Marcus Group, Six Flags, and Starbucks Coffee Company
attended. Kronos led discussions about trends – such as gamification,
omni-channel, and global readiness – which are transforming workforce
management and changing the face of retail and hospitality.

News Facts

  *Gamification – Social gaming has revolutionized the way people interact in
    their personal lives. According to executives who attended the Kronos
    event, this trend is rapidly gaining momentum in retail and hospitality as
    well. In addition to taking consumer engagement to the next level, social
    gaming tools also drive manager and employee collaboration and can further
    enhance business success.
  *Omni-Channel – As brick and mortar and online retail channels merge,
    attendees addressed two related issues: improved visibility into inventory
    and best practices in staffing stores to meet new origins of customer
    demand. Effective omni-channel strategies that incorporate labor and store
    fulfillment not only drive sales and free up trapped inventory in the
    store but also help manage labor costs – a retailer’s largest controllable
    expense.
  *Global Readiness – As retail and hospitality organizations increasingly
    operate in a globally competitive market, there is a growing demand for
    standardized, global workforce management tools and practices as well as
    region-specific knowledge and support. Best Buy, Coach, Fossil, Hengda
    Hotels and Resorts, HUGO BOSS, IKEA, Sodexo Ltd., Sportsdirect.com, and
    Village Roadshow have selected workforce management solutions from Kronos
    in recent years for these advanced global capabilities.
  *Recognizing that today’s retail and hospitality organizations want to have
    a greater impact on both business and community, Kronos welcomed Dr. Raj
    Sisodia, author of “Firms of Endearment: How World Class Companies Profit
    from Passion and Purpose”as the event keynote speaker. This was followed
    by Kronos’ presentation of a donation to the Community Partners of Dallas,
    a nonprofit organization dedicated to helping abused and neglected
    children.

Supporting Quote

  *Liz Moughan, director, retail and hospitality practice group, Kronos
    “In retail and hospitality industries, consumer engagement is always top
    of mind for business leaders. Key trends uncovered at our recent executive
    event reflect not only current consumer expectations but also demonstrate
    how the modern retail and hospitality workforce needs to be managed. The
    insight that we glean from the attendees at these events is invaluable as
    we continue to innovate on their behalf to help them stay competitive in a
    global economy.”

Supporting Resources

  *Connect with Kronos via Facebook, Twitter, Google+, LinkedIn, and YouTube.
  *Subscribe to our workforce management blogs.
  *Take a look at the lighter side of workforce management in our Time Well
    Spent cartoons.

About Kronos Incorporated
Kronos is the global leader in delivering workforce management solutions in
the cloud. Tens of thousands of organizations in more than 100 countries —
including more than half of the Fortune 1000^® — use Kronos to control labor
costs, minimize compliance risk, and improve workforce productivity. Learn
more about Kronos industry-specific time and attendance, scheduling, absence
management, HR and payroll, hiring, and labor analytics applications at
www.kronos.com. Kronos: Workforce Innovation That Works^™.

© 2014 Kronos Incorporated.  Kronos and the Kronos logo are registered
trademarks and Workforce Innovation That Works is a trademark of Kronos
Incorporated or a related company. All other trademarks are property of their
respective owners.

Contact:

Kronos Incorporated
Indrani Ray-Ghosal, +1 978-947-3042
indrani.rayghosal@kronos.com
 
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