Network Rail Selects Capgemini and ClickSoftware for New Workforce Rostering Solution

 Network Rail Selects Capgemini and ClickSoftware for New Workforce Rostering

New efficiencies aim to boost reliability and punctuality of Britain's rail

PR Newswire

LONDON, July 10, 2014

LONDON, July 10, 2014 /PRNewswire/ --

Network Rail today announces that a multi-million pound contract to implement
ClickSoftware's (NasdaqGS: CKSW) workforce management and rostering system has
been awarded to Capgemini UK plc. By using automated workforce management and
rostering to enable greater efficiency and further improve safety, Network
Rail aims to help Britain's train operating companies minimise delays and
disruptions to services, resulting in improved reliability and punctuality for
rail passengers.

Working with ClickSoftware, Capgemini as project manager and prime contractor
will initially deploy the new system to some 8,000 Network Rail signalling
(operations) staff and, after further evaluation of the process and
consultation, will deploy to 15,000 maintenance workers.

Network Rail owns and operates Britain's 20,000 miles of rail infrastructure.
Capgemini UK is part of the global Capgemini Group, one of the world's
foremost providers of consulting, technology and outsourcing services.
ClickSoftware is the leading provider of automated mobile workforce management
and optimizing solutions for the rail and other industries.

The project aims to improve rostering processes for Network Rail's signalling
and maintenance workers by optimising which employee works when, and on what
part of the rail network, factoring in compliance requirements, job priority
and employee preference. The new system is also aimed at improving processes
for Network Rail schedulers, supervisors and managers. The new rostering
system will replace the current mixture of earlier-generation IT, paper-based
and local spreadsheet-based processes, and is designed to increase
productivity while further improving safety standards by incorporating
comprehensive traceability facilities.

Neal Lawson, Director of Maintenance and Operations Services at Network Rail,
said*: 'The new IT system will strengthen our ability to resource our
signalling operations, and maintenance activities effectively.This will allow
us to deploy the right team to the right place at the right time. It will
therefore enable us to make optimum use of our workforce and their skills, and
to maximise the availability of track to the train operators, thereby helping
rail passengers by minimising delays and disruptions to services.'

Capgemini is responsible for implementation of the ClickSoftware workforce
management solution and for integrating the new applications with existing
Network Rail IT including HR, payroll and finance and Oracle E-Business Suite.
Capgemini and Network Rail training specialists will work together to train
employees in the use of the new systems.

The Capgemini proposal was selected in preference to competing bids from a
number of leading IT companies because of its experience of large-scale IT
implementations, its record of successful project completions at Network Rail,
and the strong global reputation for excellence, reliability, scalability and
performance of its bid partner ClickSoftware, which provides products across
service industries in which maintenance and workforce management are of
critical importance.

Jason Jago, Capgemini Account Director, said: 'We are delighted to be
entrusted with a project that is vital to the future of UK rail travel, and we
look forward to providing Network Rail with a solution designed to maximise
safety and efficiency while reducing costs and minimising track downtime to
the benefit of the travelling public.'

Dr. Moshe BenBassat, Founder and CEO of ClickSoftware, said: 'Organisations
with complex scheduling and rostering demands can realise the greatest value
by deploying an automated system that prioritises based on demand, employee
availability and regulatory concerns. We expect Network Rail to deliver rail
passengers an even great customer experience by providing on-time service
through deeper insight and more streamlined operations.'

Development work on the new IT solution for Network Rail is being carried out
in the UK, Israel and at Capgemini's Advanced Planning and Scheduling Global
Solution Centre in India.

About Capgemini

With more than 130,000 people in over 40 countries, Capgemini is one of the
world's foremost providers of consulting, technology and outsourcing
services.The Group reported 2013 global revenues of EUR 10.1 billion.
Together with its clients, Capgemini creates and delivers business and
technology solutions that fit their needs and drive the results they want. A
deeply multicultural organisation, Capgemini has developed its own way of
working, the Collaborative Business Experience™, and draws on Rightshore^®,
its worldwide delivery model.

Learn more about us at

About ClickSoftware

ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile
workforce management and service optimization solutions for the enterprise,
both for mobile and in-house resources. As pioneers of the "Service chain
optimization" concept, our solutions provide organizations with end-to-end
visibility and control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and real-time
management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations
more efficiently, in a scalable, integrated manner. Our solutions have become
the backbone for many leading organizations worldwide by addressing the
fundamental question of job fulfillment: Who does What, for Whom, With what,
Where and When.

ClickSoftware is the premier choice for delivering superb business performance
to service sector organizations of all sizes. The company is headquartered in
the United States and Israel, with offices across Europe, and Asia Pacific,
and operations in Latin America. For more information, please visit Follow us on Twitter


This press release contains express or implied forward-looking statements
within the Private Securities Litigation Reform Act of 1995 and other U.S
Federal securities laws. These forward-looking statements include, but are not
limited to, those statements regarding expected benefits to Network Rail and
its customers from using ClickSoftware's solutions. Such "forward-looking
statements" involve known and unknown risks, uncertainties and other factors
that may cause actual results or performance to differ materially from those
projected, including those discussed in the "Risk Factors" section and
elsewhere in ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2013, and in subsequent filings with the Securities and Exchange
Commission. Except as otherwise required by law, ClickSoftware is under no
obligation to (and expressly disclaims any such obligation to) update or alter
its forward-looking statements, whether as a result of new information, future
events or otherwise.

Capgemini press contact:
Tom Barton
Tel.: +44(0)870-238-2491

Click Software press contact:
Kristin Amico
Tel: +1-781-272-5903

SOURCE ClickSoftware Technologies Ltd
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