ChannelNet and Fiserv Partner to Expand Borrowers’ Online Self-service Ability to Managing Delinquencies

  ChannelNet and Fiserv Partner to Expand Borrowers’ Online Self-service
  Ability to Managing Delinquencies

Business Wire

DEARBORN, Mich. -- July 10, 2014

ChannelNet, in partnership with Fiserv Inc. (NASDAQ: FISV), has launched
unique functionality that gives borrowers facing hardship the power to
restructure their own installment loan or mortgage payment. This
first-to-market feature is only one aspect of the newly enriched LoanLink™
offering from Fiserv.

In addition to modifying their loan repayment, borrowers also are able to make
payments online, receive loan payoff information, view transaction history and
update personal and financial information related to their loans.

LoanLink, built on ChannelNet’s patented and scalable SiteBuilder™ software,
enables Fiserv lending institution clients to provide their borrowers with
self-service tools for mortgage, installment and revolving credit accounts.
The consumer adoption rate for one Fiserv client is higher than average, with
42 percent of its customers actively using LoanLink within two months.

Paula Tompkins, CEO and founder of ChannelNet, says about the success, “The
two most important things to serving consumers are understanding a person’s
total financial needs and getting the design of online offerings right.
Collaborating with Fiserv, we evaluated every design decision, from
functionality to visual design, in terms of what best serves the consumer.”

“For lenders, LoanLink provides complete control over their content and
delivers a number of efficiencies, but it’s what the solution lets consumers
do for themselves that sets it apart,” says Monica Orluk, director of sales
engineering, Lending Solutions, Fiserv.

Orluk explains, “Overall delinquency rates are improving, but many people are
still experiencing financial hardship due to underemployment and other
factors. Since most consumers do banking, bill paying, shopping, and more
online, it makes sense to let them manage their own financial hardships online

According to Fiserv data, when consumers modify their loans online, the
average work-out time is reduced to three weeks instead of the typical two
months. There are cost justifications as well. “Just in postage, lenders save
an estimated $22 per modification,” says Orluk.

Orluk feels one of LoanLink’s big differentiators is in the consumer
experience. “The seamless integration of ChannelNet and Fiserv technology
enables consumers to navigate loan options easily, which enhances their
overall experience and ultimately improves their relationship with the

Additional resources:

  *Fiserv Inc. or
  *LoanServ and LoanLink from Fiserv -

About ChannelNet

ChannelNet is a leader and a pioneer in delivering digital customer
acquisition, retention and conquest services that integrate a multi-channel
sales environment. The company specializes in digital marketing and sales
solutions for corporations with retail outlets. Using software-as-a-service
(SAAS), its experts connect leading automotive, financial services, home
improvement and retail companies with their customers to sell products and
services through local channels, including personalized microsites. The
privately-held company, founded more than 25 years ago, is based in Dearborn,
Michigan. It has a Western U.S. office in Sausalito, California. For more
information, visit

Photos/Multimedia Gallery Available:



Raven Loon Communications
Joan L. Witte, 734-646-0038
Fiserv Inc.
Karissa Bursch, 678-375-4603
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