Blackbaud Heightens Focus on Operational Excellence

  Blackbaud Heightens Focus on Operational Excellence

    Hires experts to take quality, operational effectiveness and customer
                          satisfaction to new levels

Business Wire

CHARLESTON, S.C. -- July 10, 2014

Blackbaud, Inc. (Nasdaq: BLKB),a leading global provider of software and
services for nonprofits, today announced two key leadership hires to oversee a
newly formed function chartered with driving customer satisfaction through
operational excellence and quality improvement. Bringing more than 60 years of
combined leadership experience, Steve Halleck assumed the role of vice
president of business operations, and Steve Hodlin joins as director of
operational excellence.

The formation of this dedicated function follows a commitment to a new
standard of quality made by Blackbaud CEO Mike Gianoni in May. “Blackbaud is
committed to bringing the best thinking, innovation and quality to our
products and services, while delivering an outstanding customer experience,”
said Gianoni. “Steve Halleck and Steve Hodlin’s combined expertise will
catalyze increased operational improvements across Blackbaud that will
position our nonprofit customers for even greater success.”

As leader of the new function, Halleck brings significant experience leading
teams to operational excellence and enhanced business performance. Most
recently, as senior vice president, group operations, Financial Institutions
Group at Fiserv, Inc., (Nasdaq: FISV) he oversaw business planning, best
practice operationalization, quality improvement and strategic initiative
execution for seven businesses with $1 billion in combined revenue
contribution. Halleck also served in a variety of other software engineering,
quality assurance, and operational maturity roles throughout his 32-year
career in technology services.

“I’m excited to join such a talented team that is so passionate about their
work and the nonprofits they serve,” said Halleck. “Blackbaud’s heightened
focus on operational excellence will allow us to consistently innovate with
increased efficacy, engage opportunities with agility and deliver a high-value
experience for nonprofit customers as they work to change the world.”

Joining Halleck is Steve Hodlin, a nationally-recognized expert in process
improvement, lean six sigma and quality management. Hodlin previously served
as vice president, performance excellence at Video Gaming Technologies, Inc.
where he delivered a systematic improvement process that increased
organizational effectiveness while significantly driving down operating
expenses. During his 30+ year career, Hodlin has applied his quality and
process improvement expertise in several industries, including financial
services, semiconductor equipment, and data communications and

“I look forward working alongside the dedicated and passionate Blackbaud team
as we come together to provide customers with increased value through
standard-setting product quality, service and support,” said Hodlin.

About Blackbaud

Serving the nonprofit and education sectors for 30 years, Blackbaud (NASDAQ:
BLKB) combines technology and expertise to help organizations achieve their
missions. Blackbaud works with more than 30,000 customers in over 60 countries
that support higher education, healthcare, human services, arts and culture,
faith, the environment, independent K-12 education, animal welfare and other
charitable causes. The company offers a full spectrum of cloud-based and
on-premise software solutions and related services for organizations of all
sizes including: fundraising, eMarketing, advocacy, constituent relationship
management (CRM), financial management, payment solutions, analytics and
vertical-specific solutions. Using Blackbaud technology, these organizations
raise more than $100 billion each year. Recognized as a top company by Forbes,
InformationWeek, and Software Magazine and honored by Best Places to Work,
Blackbaud is headquartered in Charleston, South Carolina and has operations in
the United States, Australia, Canada, Ireland the Netherlands and the United
Kingdom. For more information,

Forward-looking Statements

Except for historical information, all of the statements, expectations, and
assumptions contained in this news release are forward-looking statements that
involve a number of risks and uncertainties. Although Blackbaud attempts to be
accurate in making these forward-looking statements, it is possible that
future circumstances might differ from the assumptions on which such
statements are based. In addition, other important factors that could cause
results to differ materially include the following: general economic risks;
uncertainty regarding increased business and renewals from existing customers;
continued success in sales growth; management of integration of acquired
companies and other risks associated with acquisitions; risks associated with
successful implementation of multiple integrated software products; the
ability to attract and retain key personnel; risks related to our dividend
policy and share repurchase program, including potential limitations on our
ability to grow and the possibility that we might discontinue payment of
dividends; risks relating to restrictions imposed by the credit facility;
risks associated with management of growth; lengthy sales and implementation
cycles, particularly in larger organization; technological changes that make
our products and services less competitive; and the other risk factors set
forth from time to time in the SEC filings for Blackbaud, copies of which are
available free of charge at the SEC’s website at or upon request
from Blackbaud's investor relations department. All Blackbaud product names
appearing herein are trademarks or registered trademarks of Blackbaud, Inc.


Blackbaud, Inc.
Nicole McGougan, 843-654-3307
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