New Jersey Natural Gas Ranks as One of Most Trusted Utility Brands in Nation
WALL, N.J. -- July 10, 2014
According to a national study released yesterday by Cogent Reports, a division
of Market Strategies International, New Jersey Natural Gas (NJNG) is one of
the most trusted utility brands in the nation.
“A great brand isn’t built through expensive advertising campaigns; in our
case, it comes from delivering solid results to each of our stakeholders, year
after year,” said Laurence M. Downes, chairman and CEO of New Jersey Natural
Gas. “We are so grateful our customers know they can depend on us for safe,
reliable and affordably priced service, as well as value our efforts to
communicate effectively with them, and serve as a committed corporate partner
with our communities.”
Cogent Reports released a list of the 52 utilities categorized as most trusted
brands in each of 12 regional and industry segments. NJNG is the most trusted
natural gas utility in the eastern United States and receives the highest
overall brand trust score (710 points out of a possible 1,000 points) of all
utilities in the region, including electric and combination utility providers.
NJNG’s score was the fourth highest of all natural gas utilities, and eighth
highest of all utilities, in the nation.
The 2014 Utility Trusted Brand and Customer Engagement study is based on a
survey of 19,000 residential utility customers served by the 125 largest
natural gas, electric and combination utilities in the United States. It is
the first study for the utility industry to provide a holistic view of the
complex relationship consumers have with their utility providers by including
measurements for brand trust along with operational satisfaction and product
Cogent Reports’ Brand Trust scores are developed by combining company ratings
on 28 separate measures in six areas: concern for customers, company
reputation, credibility, dedication, environmental performance, and community
involvement. Trust factors are then combined with operational satisfaction and
product experience measures to generate a single overall Engaged Customer
Relationship measure for each utility. The sample design uses U.S. Census data
and strict quotas to ensure a demographically balanced sample of each
evaluated utility’s customers based on age, gender, income, race and
More information about the report may be found at:
About New Jersey Resources
New Jersey Resources (NYSE:NJR) is a Fortune 1000 company that provides safe
and reliable natural gas and clean energy services, including transportation,
distribution and asset management. With annual revenues in excess of $3
billion, NJR is comprised of five key businesses:
*New Jersey Natural Gas is NJR’s principal subsidiary that operates and
maintains 7,000 miles of natural gas transportation and distribution
infrastructure to serve half a million customers in New Jersey’s Monmouth,
Ocean and parts of Morris and Middlesex counties.
*NJR Clean Energy Ventures invests in, owns and operates solar and onshore
wind projects with a total capacity in excess of 75 megawatts, providing
residential and commercial customers with low-carbon solutions.
*NJR Energy Services manages a diversified portfolio of natural gas
transportation and storage assets and provides physical natural gas
services and customized energy solutions to its customers across North
*NJR Midstream serves customers from local distributors and producers to
electric generators and wholesale marketers through its equity ownership
in a natural gas storage facility and a transportation pipeline, both of
which are Federal Energy Regulatory Commission, or FERC-regulated
*NJR Home Services provides heating, central air conditioning, standby
generators, solar and other indoor and outdoor comfort products to
residential homes and businesses throughout New Jersey and serves
approximately 120,000 service contract customers.
NJR and its more than 900 employees are committed to helping customers save
energy and money by promoting conservation and encouraging efficiency through
Conserve to Preserve^® and initiatives such as The SAVEGREEN Project^® and The
For more information about NJR:
Follow us on Twitter @NJNaturalGas.
“Like” us on facebook.com/NewJerseyNaturalGas.
Download our free NJR investor relations app for iPad and iPhone.
New Jersey Resources
Michael Kinney, 732-938-1031
Joanne Fairechio, 732-378-4967
Dennis Puma, 732-938-1229
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