Groupe Eurotunnel: Channel Tunnel Carries Significant Traffic Despite
PARIS -- July 8, 2014
Groupe Eurotunnel (Paris:GET):
Repairs to 800m of the overhead catenary in interval 2 of the north running
tunnel of the Channel Tunnel have now been successfully completed and the
Tunnel is once again operating a full service for all its customers.
Yesterday morning, as a result of a catenary issue, a Passenger Shuttle was
stopped in interval 2 of the Channel Tunnel. Following Eurotunnel’s
well-rehearsed safety procedures, the train was inspected and the decision
taken that, as it could not easily proceed under its own power, customers
should be transferred via the service tunnel into a Passenger Shuttle in the
south Tunnel to continue their journey to France. The transfer was completed
in a calm, safe and timely manner. On arrival on the French platforms the
passengers were met by Eurotunnel’s customer service staff and taken by bus to
the Charles Dickens passenger terminal, in Coquelles, where hot drinks and
food were waiting for them. Eurotunnel’s customer services staff then helped
them with their onward travel arrangements.
Some 1000 vehicles have been transferred to MyFerryLink, who put on extra
services to cope with the additional traffic. This is clear evidence that the
recent decision by the CMA to ban MyFerryLink from operating out of Dover is
contrary to the efficient management of such cross-Channel incidents.
The incident Shuttle was driven from the site by a diesel locomotive and
brought to the platform in France, where customers were reunited with their
vehicles to continue their onward journeys.
Once the incident shuttle had been removed, the Eurotunnel works train entered
the tunnel and an army of highly trained and skilled technicians began the
work of repairing the damage to the catenary and its supports. This work took
nearly (24) hours and was completed safely and successfully today. Eurotunnel
would like to underline that although the thorough inspection of the tunnel
during and after the incident generated delays, it was nevertheless essential
to ensure the highest levels of safety for our customers.
Throughout the incident and the repairs, the Channel Tunnel remained open and
operated in Single Line Working, with flights of departures being sent
alternately through the single line section in interval 1 (opposite interval
Even with a reduced service, traffic levels remained very high: 4,860
passenger vehicles and 2284 trucks, 51 Eurostars and 6 freight trains were
transported through the tunnel yesterday.
Eurotunnel invests around €110 million each year in maintaining and improving
its infrastructure and training its staff to ensure the total safety and
comfort of its customers.
Customer Experience Director, Yves Szrama, stated: “We apologise to our
customers for any disruption that the events yesterday may have caused. The
safety of the passengers is always our first concern. Once that is assured, we
want them to be comfortable, well informed and well looked after. The recent
installation of mobile telephone services inside the Tunnel helped us keep our
customers informed during the incident”.
Eurotunnel Press Contact:
For UK media enquiries contact
John Keefe on + 44 (0) 1303 284491
For investor enquiries contact:
Jean-Baptiste Roussille on +33 (0)1 40 98 04 81
Michael Schuller on +44 (0) 1303 288749
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