CounterPath Releases Client and Server Add-Ons That Enhance User Experience for
Enterprise Over-The-Top (OTT) Solutions
New Server Modules Introduced for Analytics, Call Quality Monitoring,
Troubleshooting and Extending Battery Life of Bria Mobile UC
VANCOUVER, BRITISH COLUMBIA -- (Marketwired) -- 06/26/14 --
CounterPath Corporation (NASDAQ: CPAH)(TSX: CCV), a leading developer
of award-winning desktop, tablet and mobile VoIP software products
and server solutions, today announced a series of new software
modules that enhance CounterPath's server and Bria softphone client
offerings. The new server modules significantly improve the
Enterprise Over-the-Top (OTT) user experience by reducing battery
consumption for mobile devices using Bria applications and providing
IT managers with a sophisticated set of tools for managing the end
user experience across multiple networks.
Enterprise OTT comprises Unified Communications (UC), VoIP,
Bring-Your-Own-Device (BYOD) and other market categories that are
driving new communication methods within the enterprise. With the
growth of these new market demands and increased user expectations
come challenges, especially in terms of increased cost and resource
burdens on IT organizations. CounterPath's new server modules address
these issues by enabling IT organizations to more effectively manage
softphone clients across desktop, tablet and smart phones platforms.
The new modules include:
-- Analytics & Call Quality Monitoring: Enables operations and IT staff to
collect and analyze data reflecting service quality and the end user's
experience. End user data is collected and aggregated in a centralized
database with powerful graphical analytics tools for identifying issues
and pinpointing root causes. Issues such as one way audio and poor voice
quality can be quickly diagnosed and traced back to specific users
and/or network environments. End user performance metrics can be
measured for specific customer groups or users and can be benchmarked
against historical data.
-- Help Desk Assistant: When initiated by the end user, the Help Desk
Assistant allows IT operations staff to remotely access the user's
softphone client to observe call logs, update configuration settings or
place voice or video test calls. This feature enables support staff to
resolve end user issues more efficiently, benefitting both operations
staff and end users.
-- Push Notification: Extends battery life on a mobile device by
eliminating power consumption when the softphone client is inactive,
such as when awaiting an inbound call or Instant Message. Bria clients
with Push Notification functionality automatically de-register from the
SIP server when inactive, eliminating background control messages that
would otherwise result in significant battery drain.
The market for softphones across multiple platforms continues to grow.
According to a recent report by Gartner(1), PC and mobile softphones
for business had 28.4% growth in 2013. Further, for the period of
2012 to 2018, it is expected that over 75 million PC and mobile
softphones for business will be deployed, representing over 50% of
"CounterPath's Bria softphone is known for its fantastic user
interface," said Todd Carothers, EVP of Marketing and Products at
CounterPath. "Over the last year, we invested in our product and
further enhanced the user experience by leveraging the link between
our client and server technology thus creating a true end-to-end
Enterprise OTT solution that is unrivaled on the market today.
Looking ahead, we will continue investing in our end-to-end solution,
focusing on how our solutions make communications easy, intuitive and
feature-rich over any device, any operating system and any network."
The new server modules are available with the combination of Bria 3
for mobile and tablet, Bria 4 for desktop and Client Configuration
Server (CCS) v1.6.1. For more information, please visit:
(1) Forecast: Business Telephones, Worldwide, 2011-2018, 2Q14 Update,
Gartner, June 2014
CounterPath's SIP-based VoIP softphones are changing the face of
telecommunications. An industry and user favorite, Bria softphones
for desktop and mobile devices, together with the Company's server
applications and Fixed Mobile Convergence (FMC) solutions, enable
service providers, OEMs and enterprises large and small around the
globe to offer a seamless and unified communications experience
across both fixed and mobile networks. Standards-based,
cost-effective and reliable, CounterPath's award-winning solutions
power the voice and video calling, messaging, and presence offerings
of customers such as Alcatel-Lucent, AT&T, Avaya, BroadSoft, BT,
Cisco Systems, GENBAND, Metaswitch Networks, Mitel, NEC, Network
Norway, Rogers and Verizon.
For more information about CounterPath's Bria softphone applications
and provisioning solutions, visit: www.counterpath.com/products
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