FPL recognized with industry honors for innovative projects
Company receives three Southeastern Electric Exchange Excellence Awards for
electric infrastructure projects and customer service initiative
JUNO BEACH, Fla., June 26, 2014
JUNO BEACH, Fla., June 26, 2014 /PRNewswire/ --Florida Power & Light Company
(FPL) today announced that two of its more challenging infrastructure projects
and a new customer serviceplatform were recognized by the Southeastern
Electric Exchange (SEE) during its awards ceremony on June 25 in Orlando. The
projects, which were honored with the organization's Excellence Awards, were
judged by several criteria, including innovation, improvements, requirements
met and technical complexity.
In addition, the company received an award for achieving top performance for
nuclear generation safety.
"FPL is honored to be recognized by the Southeastern Electric Exchange for the
efforts of our Power Delivery, Customer Service, Information Management and
Nuclear teams, which ultimately provide short- and long-term benefits for our
customers," said Eric Silagy, president and CEO of FPL. "At FPL, we take great
pride in delivering a value proposition that is second to none, highlighted by
clean and reliable electricity, award-winning customer service, and the lowest
bill in the state of Florida, which is well below the national average."
The award-winning projects include:
Squeeze Play: Integrating 700 MW into an Existing Transmission Corridor – To
support the new Riviera Beach Next Generation Clean Energy Center in Riviera
Beach, Fla., a team from FPL's Transmission & Substation organization planned,
reconfigured and rebuilt nearly 22 miles of transmission lines and integrated
10 miles of new transmission lines without purchasing additional property or
easements. The work was finished on time, despite several challenges,
including illegal structures that had been constructed within the company's
easement and working around environmentally sensitive areas.
Railway Emergency/Unplanned Power Transformer Replacements – In September
2012, a large transformer experienced some challenges at a substation, which
supplies power to several critical medical, police and fire-rescue facilities,
along with a major arena and residential buildings in downtown Miami. The
initial transformer replacement project was further complicated when monitors
detected the remaining transformer was failing. Two teams oversaw the
restoration effort, which included installing a mobile transformer within 26
hours, overcoming engineering and logistical challenges, and installing two
new transformers in a congested urban area.
"These two Power Delivery awards demonstrate our ability to execute,
particularly on short notice, when it comes to project planning and responding
to challenging situations while still providing our customers with continuous
electric service," said Manny Miranda, vice president of power delivery for
Customer Experience Solution (CES) – CES was developed to provide a
comprehensive view of the customer experience by collecting information that
resided across multiple systems in different areas of the company. The tool
provides FPL with a greater understanding of customer needs and experiences,
giving a more personalized response to their inquiries.
"I'm extremely proud of our cross-functional team, which included members from
Customer Service, Information Management and Power Delivery, who worked so
hard to develop and deliver this one-stop-shop of customer information," said
Marlene Santos, vice president of customer service for FPL. "This award
recognizes that our Customer Experience Solution is a best practice that
allows us to provide a more tailored response to inquiries and enhance our
ability to provide excellent service to our customers."
Florida Power & Light Company
Florida Power & Light Company is the largest rate-regulated electric utility
in Florida and serves the third-largest number of customers of any electric
utility in the United States. FPL serves approximately 4.7 million customer
accounts and is a leading Florida employer with approximately 8,900 employees
as of year-end 2013. FPL's typical 1,000-kWh residential bill is the lowest
among reporting electric utilities in Florida as of year-end 2013, and based
on data available in July 2013, is about 28 percent below the national
average. A clean energy leader, FPL has one of the lowest emissions profiles
and one of the leading energy efficiency programs among utilities nationwide.
FPL delivered better than 99.98 percent service reliability as of year-end
2013. FPL has earned the national ServiceOne Award for outstanding customer
service for an unprecedented 10 consecutive years. FPL is a subsidiary of Juno
Beach, Fla.-based NextEra Energy, Inc. (NYSE: NEE). For more information,
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SOURCE Florida Power & Light Company
Contact: Media Line: 561-694-4442
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