HDFC ERGO and Accenture Sign Multi-Year Application Outsourcing Agreement to
Support Insurer’s Digital Operations
MUMBAI -- June 25, 2014
HDFC ERGO General Insurance Company Limited, one of India’s leading general
insurance companies, and Accenture (NYSE:ACN) have signed a multi-year
application outsourcing agreement, under which Accenture will develop,
implement and manage a range of existing digital applications for the insurer.
Accenture will maintain and upgrade HDFC ERGO’s existing digital channels,
including web portals and mobile applications. Accenture will also develop
analytical models to help the insurer better adapt its sales strategy
according to its customers’ evolving needs.
“In line with our objective of growing our direct retail business, we want to
make sure we offer our customers the best digital experience as possible,
including a seamless interaction across all channels,” said Mehmood Mansoori,
a member of the executive management and head of IT, customer experience
management, strategy and marketing for HDFC ERGO General Insurance Company.
“With Accenture supporting our applications, we can strengthen efficiencies,
manage costs and most importantly, be better able to serve our customers.”
“As customers in India increasingly expect to be able to interact with
insurers across digital channels, companies are faced with the challenge of
providing multiple options to suit customer needs,” Piyush Singh, managing
director and head of Accenture’s financial services operating group in India
said. “HDFC ERGO is a very strategic and long relationship for us and we are
pleased to be their partners supporting them in executing their plans.”
Accenture has helped HDFC ERGO establish its digital foundation by
implementing a data warehousing and business intelligence framework, under a
separate contract signed in 2011.
Accenture is a global management consulting, technology services and
outsourcing company, with approximately 289,000 people serving clients in more
than 120 countries.Combining unparalleled experience, comprehensive
capabilities across all industries and business functions, and extensive
research on the world’s most successful companies, Accenture collaborates with
clients to help them become high-performance businesses and governments.The
company generated net revenues of US$28.6billion for the fiscal year ended
Aug. 31, 2013.Its home page is www.accenture.com.
About HDFC ERGO
HDFC ERGO General Insurance Company Limited is a 74:26 joint venture between
HDFC Limited, one of India’s leading housing finance institutions and ERGO
International AG, the primary insurance entity of Munich Re Group. HDFC ERGO
offers a complete range of general insurance products ranging from Motor,
Health, Travel, Home and Personal Accident in the retail space and customized
products like Property, Marine and Liability Insurance in the corporate space.
HDFC ERGO, the 4th largest private sector general insurance company in India,
has been expanding its presence across the country and is today present across
87 cities with 104 branches with an employee base of more than 1700 plus
Girish Bhosle, + 98 92027679
Lara Wozniak, + 852 6196 0362
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