Fiserv Drives Results with Account Processing Conversions at Four Leading Credit Unions

  Fiserv Drives Results with Account Processing Conversions at Four Leading
  Credit Unions

  *Recent conversions and new clients reinforce Fiserv commitment to serve
    credit unions in the way in which they want to be served with solutions
    that are right for them
  *Four credit unions, including Abri, MIDFLORIDA, Southeast FCU and Wauna,
    choose different Fiserv solution options that fit their specific needs
  *Clients cite satisfaction with Fiserv transition expertise and commitment
    to partnership as outstanding

Business Wire

BROOKFIELD, Wis. -- June 25, 2014

Fiserv Inc. (NASDAQ: FISV), a leading global provider of financial services
technology solutions, announced today details of four recent core account
processing conversions, underscoring its commitment to serve credit unions
with solutions that are right for them, coupled with technical knowledge and
expertise that enable best-in-class results.

In the last few months, Fiserv has partnered with multiple credit unions to
develop solution options that fit their unique needs covering In-House and ASP
delivery modes with solution bundles that create the most value for credit
unions and, in turn, their members. Fiserv implementation experts worked
closely with each credit union to deliver account processing conversions that
exceeded client expectations. The success of these conversions further
reinforces the value that Fiserv delivers to credit unions through its range
of account processing options.

“We are honored to have a privileged position in the credit union movement
serving more credit unions than any other account processing provider,” said
Mark Sievewright, president, Credit Union Solutions, Fiserv. “An important
element of our account processing strategy is our commitment to provide credit
unions with the ability to choose from a full range of Fiserv solutions
delivered in a way that drives positive results for them and enables the
creation of distinctive value for their members. I am delighted that Abri,
MIDFLORIDA, Southeast FCU and Wauna are already seeing the value we strive to
deliver through solutions that are right for them and not through a
one-size-fits-all approach.”

Abri Credit Union

Abri Credit Union is a long-time Fiserv partner, and recently renewed this
relationship by adopting the XP2^® account processing solution from Fiserv.
Abri was seeking a highly reliable solution that allows for workflow
customization, focuses on service and provides quantifiable results. After a
significant review, XP2’s offerings, combined with Abri’s long-standing
satisfaction with Fiserv, won the bid over several major competitor offerings.

The platform’s non-program language-based architecture allowed Abri to train
its employees on XP2 in a highly customized way. The Fiserv Subject Matter
Experts (SME) provided meaningful pre-launch training in multiple core service
areas, which resulted in a near-effortless launch, positive responses from
employees and no hassle to Abri members.

“We were looking for a solution that truly allowed us to tailor functionality
to our needs and were thrilled we didn’t have to look too far,” said Brian
Cedergren, president and CEO with Abri Credit Union."Our long-standing
relationship and satisfaction with Fiserv gave us the partner we knew we
wanted, and XP2 gave us the solution we needed.Fiserv exceeded our
expectations throughout this process and, while no conversion is perfect, we
were pleased with the follow-up, expertise and the excellent coordination we
had with the Fiserv on-site team.”

MIDFLORIDA

$2.1 billion MIDFLORIDA Credit Union required an account processing platform
that could scale with its growth ambitions while enhancing its ability to
provide exceptional member service. With DNA™, MIDFLORIDA gained a 24/7 real
time platform offering a 360 degree view of member relationships. The
platform's member-centric design, scalability and easy integration with their
new and existing Fiserv solutions were key factors in the credit union’s
decision.

“Thanks to Fiserv and our team at MIDFLORIDA, we had an exceptional
implementation of the DNA platform,” said Mark Gray, chief information officer
with MIDFLORIDA Credit Union. “We were impressed with the Fiserv team’s
implementation process and their ability to go above and beyond to support our
needs throughout the conversion. We were able to stay open for our members
during the conversion weekend and are already starting to realize the benefits
of the DNA platform in our branches and with our members.”

“We are pleased to partner with MIDFLORIDA in helping them achieve their goals
through the implementation of DNA and many surround solutions from Fiserv. DNA
will help MIDFLORIDA roll out new products quickly and easily with the
personalized service its members expect,” said Steve Cameron, president, Open
Solutions Division, Fiserv. “The flexibility of the platform and the
comprehensive solution set offers MIDFLORIDA the opportunity to gain
efficiency and automation as it continues to grow for years to come.”

Southeast Federal Credit Union

With high growth planned for the future, Southeast Federal Credit Union felt a
new account processing solution that better fit expanding needs and plans was
needed. Southeast knew Fiserv had the solution and decided to continue the
multi-decade relationship by selecting Portico^® as its new account processing
platform.Portico was a perfect fit for Southeast due to its robust built-in
features, integration with Fiserv solutions already in use and the ability to
get off the ground quickly with its proven Applications Service Provider (ASP)
model.

True to its strong reputation for service, the Fiserv team closely
collaborated with Southeast experts throughout the conversion as a review
board to ensure every element needed was delivered on time, on budget and as
promised. The result was a seamless transition to the new platform that had
minimal impact on Southeast members.

Wauna Credit Union

Wauna Credit Union required a core processing solution that could grow with
it, provide new and developing services, and lower the total cost of
ownership. The fully-open architecture of CUnify™ was chosen to provide the
flexibility, high functionality, and – in this case – in-house management
Wauna demanded.

CUnify’s relationship-centric database system provides significant value to
the expanding credit union’s managers, who are hungry for deep customer
information and actionable market data. The recent conversion was a success,
with a high degree of satisfaction with the immediate improvements in
efficiencies.

Fiserv is the U.S. market leader in account processing services for financial
institutions. More than one third of U.S. financial institutions rely on
Fiserv for account processing solutions and expertise.

About Fiserv

This year, Fiserv Inc. (NASDAQ: FISV) celebrates 30 years of leadership in
financial services technology. As one of FORTUNE^® magazine's World's Most
Admired Companies, Fiserv is helping clients worldwide achieve best-in-class
results by driving innovation in payments, processing services, risk and
compliance, customer and channel management, and business insights and
optimization. For more information, visit www.fiserv.com.

FISV-G

Contact:

Media Relations:
Julie Nixon
Senior Public Relations Manager
Fiserv Inc.
678-375-3744
julie.nixon@fiserv.com
or
Additional Contact:
Wade Coleman
Director, Communications
Fiserv Inc.
678-375-1210
wade.coleman@fiserv.com
 
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