Sprint Celebrates America’s Newest Network with a Satisfaction Guarantee
Offering Wireless Users a 30 Day Risk–Free Trial
All-new network gains momentum with nationwide launch of HD Voice, expansion
of 4G LTE and Sprint Spark service
CHICAGO -- June 23, 2014
Sprint (NYSE:S) today announced nationwide availability of HD Voice, as well
as 28 new 4G LTE markets and three new Sprint Spark™ markets. To mark the
milestones and the network’s improved performance, Sprint also announced a
satisfaction guarantee inviting users to experience Sprint service risk-free
for 30 days.
“We believe customers will be delighted with the Sprint retail experience, our
customer service, and the performance of America’s newest network,” said Dan
Hesse, Sprint Chief Executive Officer, “so we’re guaranteeing it.”
After a complete rip-and-replace overhaul of its 3G network and the deployment
of 4G LTE in 471 markets, Sprint has transformed its network to deliver faster
data speeds and improved call quality, with a marked decrease in dropped and
blocked calls. New market launches, coverage expansions, and technical network
advancements will continue in the coming months.
Today’s network milestones include:
*Nationwide availability of Sprint HD Voice, a new Sprint standard for
crystal-clear voice calls. Sprint’s HD Voice provides a fuller, more
natural-sounding voice, plus noise-cancelling technology that virtually
eliminates background noise from places like busy roads or crowded
restaurants.^1 Sprint currently supports 28 HD Voice-capable postpaid
smartphones and 33 prepaid phones. The company estimates approximately 16
million customers are currently using an HD Voice enabled device.
*4G LTE in 28 new markets, including Seattle, Cleveland, and San Jose,
bringing Sprint’s nationwide 4G LTE footprint to 471 cities covering more
than 225 million people. Sprint expects to reach 250 million with 4G LTE
coverage by mid-year.
*Sprint Spark in three new markets (St. Louis, Winston-Salem and
Greensboro, N.C.). Sprint Spark is an enhanced LTE service that’s built
for data and designed to deliver average wireless speeds of 6-15Mbps and
peak wireless speeds of 50-60Mbps today on capable devices, with
increasing speed potential over time. Sprint plans to reach 100 million
people by year-end with the service. The capability is available in the
following 27 cities: Austin, Texas; Baltimore; Chicago; Dallas; Fort
Lauderdale, Fla.; Fort Worth, Texas; Houston; Jacksonville, Fla.; Kansas
City, Kan./Mo.; Los Angeles; Miami; New York; Newark, N.J.; Oakland,
Calif.; Orlando, Fla.; Philadelphia; Provo, Utah; Salt Lake City; San
Antonio; St. Louis; Tacoma, Wash.; Tampa, Fla.; Trenton, N.J; Waukegan,
Ill.; Winston-Salem and Greensboro, N.C., and West Palm Beach, Fla.
*8T8R radios will soon be deployed for improved coverage and signal
strength. The new 8T8R radios transmit more data and boost network
reliability, giving Sprint Spark customers better coverage and higher data
speeds at 2.5GHz. Sprint is currently field testing its 8T8R equipment and
expects to begin commercial deployment this summer.
*International WiFi calling, slated to be available in the coming weeks,
will enable customers to make calls and send texts via WiFi in more than
100 countries. The service makes mobile communications possible virtually
anywhere in the world and in nearly any network situation.
A Better Experience – Guaranteed
The satisfaction guarantee provides wireless users a risk-free experience of
Sprint’s improved network,exclusive Framily plan, and unique services. If
customers aren’t completely satisfied with the Sprint experience within the
first 30 days, Sprint will refund the cost of their device and waive all
service and activation charges.
The satisfaction guarantee is available beginning June 27 to new consumers and
select small corporate liable customers who activate a new line of service at
a Sprint company owned store or preferred retailer, by calling 1-800-SPRINT1
or using www.sprint.com/network. The guarantee is available to current
customers adding new lines of service in a Sprint store, online at sprint.com
or by calling 1-800-SPRINT1.
Sprint (NYSE: S) offers a comprehensive range of wireless and wireline
communications services bringing the freedom of mobility to consumers,
businesses and government users. Sprint served nearly 55 million customers as
of March 31, 2014 and is widely recognized for developing, engineering and
deploying innovative technologies, including the first wireless 4G service
from a national carrier in the United States; leading no-contract brands
including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant
national and international push-to-talk capabilities; and a global Tier 1
Internet backbone. The American Customer Satisfaction Index rated Sprint as
the most improved U.S. company in customer satisfaction, across all 43
industries, over the last six years. Sprint has been named to the Dow Jones
Sustainability Index (DJSI) North America in 2011, 2012 and 2013. You can
learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and
^1 HD Voice requires call between two Sprint HD Voice enabled phones on Sprint
network upgraded areas.
Adrienne Norton, 425-256-7014
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