Sage Canadian SMB Survey on Mobile Devices: Mobile Technology Has a Remarkable Effect on Customer Service

Sage Canadian SMB Survey on Mobile Devices: Mobile Technology Has a Remarkable 
Effect on Customer Service 
FOR: Sage 
JUNE 18, 2014 
Sage Canadian SMB Survey on Mobile Devices: Mobile Technology Has a Remarkable
Effect on Customer Service 
Vast Majority of Canadian Businesses Don't Budget for Mobile Devices 
RICHMOND, BC--(Marketwired - June 18, 2014) -  Sage North America announced
today the results of its Sage Canadian SMB Survey on Mobile Devices, which
recently polled 1,628 small and midsized businesses in Canada. The survey found
that mobile technology is having a very positive impact on Canadian businesses,
with 73 per cent of respondents reporting a positive effect on customer
service. Business owners found mobile devices have also been helpful in
performing business in the event of inclement weather (32 per cent).
Furthermore, they responded that mobile devices have been helpful in bringing
more business to the company (28 per cent) and by giving them the ability to
conduct meetings remotely (29 per cent). 
One of the most surprising findings is that while mobile is clearly having a
positive effect on business processes, most Canadian businesses (78 per cent)
are not budgeting for the cost of mobile devices, preferring to purchase mobile
technology as the need arises. Less than 10 per cent of businesses surveyed set
an annual budget for mobile devices and adjust expenditures as needed. 
"Mobile technologies increase flexibility and improve agility for small
and medium-sized businesses, making them more competitive. The Sage Canadian
SMB Survey on Mobile Devices found that that while Canadian small and
medium-sized businesses are seeing benefits of mobile technologies, they
aren't yet setting clear budgets for what can be a growing expense,"
said Nancy Harris, Sage North America senior vice president and general
manager, Canada. "With some of the most costly mobile plans in the world,
Canadian businesses should set budgets for mobile technology and establish
clear guidelines for mobile expenses and employee usage so they can leverage
the benefits of mobile technology while keeping costs in check." 
The survey also found that Canadian businesses, more than their American
counterparts, are covering the costs of employees' mobile devices.
Sixty-three per cent of Canadian businesses supply mobile devices to their
employees, compared to 54 per cent of U.S. companies. However, the number of
Canadian businesses supplying mobile devices to employees has dropped from 2013
when 71 percent of Canadian businesses reported supplying mobile devices to
employees. The number of employees that supply their own mobile devices with no
company reimbursement has increased to 36 per cent, up nearly 10 per cent from
Other notable findings include: 
-Thirty-seven per cent of respondents have a "bring your own device"
policy (BYOD) policy in place, while 39 per cent have not considered this
option. Another 13 per cent have considered but decided against a BYOD strategy
for their businesses, and six per cent are still considering a BYOD policy. 
-Slightly more than half of survey respondents (53 per cent) personally use a
mobile device to access work-related information remotely (when away from the
office or their main computer). 
-About two out of five respondents who use mobile applications are using a
work-related application on their mobile device that connects to the cloud. 
The survey was conducted by Sage between April 18 and May 4, 2014 among an
independent panel of small and medium-sized businesses in Canada. The margin of
error for the executive respondents is +/- 5% and among mobile device users +/-
4% with a confidence level of 95 percent. 
Complete findings from the study are available at: 
About The Sage Group plc 
We provide small and medium-sized organizations with a range of easy-to-use,
secure, and efficient business management software and services -- from
accounting and payroll to enterprise resource planning, customer relationship
management, and payments. Our customers receive continuous advice and support
through our global network of local experts to help them solve their business
problems, giving them the confidence to achieve their business ambitions.
Formed in 1981, Sage was floated on the London Stock Exchange in 1989 and
entered the FTSE 100 in 1999. Sage has over 6 million customers and more than
12,700 employees in 24 countries covering the UK & Ireland, mainland
Europe, North America, South Africa, Australia, Asia, and Brazil. For further
information please visit: Follow Sage North America on Facebook,, and Twitter, 
©2014 Sage Software Canada, Ltd. All rights reserved. Sage, the Sage
logos, and the Sage product and service names mentioned herein are registered
trademarks or trademarks of Sage Software, Inc. or its affiliated entities. All
other trademarks are the property of their respective owners. 
Press contact:
Yvonne Yuen
INDUSTRY:  Computers and Software - Software, Telecom - Wireless/Mobile 
-0- Jun/18/2014 13:04 GMT
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