Vitamix® Puts Automation into High Gear with ServiceNow

  Vitamix® Puts Automation into High Gear with ServiceNow

   ServiceNow Helps Vitamix Manage and Automate Enterprise-wide Services to
                        Transform its Global Business

Business Wire

SANTA CLARA, Calif. -- June 17, 2014

ServiceNow® (NYSE: NOW), the enterprise IT cloud company, today announced that
Vitamix , a world leader in high-performance blending equipment for home and
commercial use, is using ServiceNow software-as-a-service to automate services
within IT and across the business to accelerate growth.

As Vitamix grows operations, the company is continually looking for more
efficient ways to scale and automate the many enterprise services that support
its business. This includes IT operations, onboarding employees, production
maintenance and facilities management. In the past, employees relied on email,
SharePoint and other systems that were not integrated or automated for service
delivery.

Vitamix began using ServiceNow to create a single system of record for ITto
automate tasks and standardizeprocesses. The company introduced incident
management and a new self-service portal, incorporating service catalog and
knowledge base. Vitamix then extended capabilities into the following areas:

  *Human Resources — The IT team at Vitamix worked with the HR team to
    develop a collection of catalog items to automate processes across the
    entire employee lifecycle—from onboarding to separation. Hiring managers
    leverage the self-service portal to request equipment for new hires and
    initiate other key processes. A knowledge base of how-to articles gives
    new employees faster access to resources they need such as how to use
    their computers, reserve conference rooms, request time off and reset
    their passwords.
  *Operations Maintenance — The IT team extended the service catalog to
    manage and automate maintenance incidents and requests across its
    manufacturing facilities. Monthly analytics reports help the team track
    performance down to individual manufacturing lines, devices and stations,
    streamlining communications between the product support and manufacturing
    teams. Automating what once were manual tasks has resulted in significant
    gains in manufacturing efficiencies.
  *Facilities and Space Management — The IT team created catalog items to
    automate the workflows associated with common facilities tasks such as
    scheduling campus-wide events and employee moves as well as using the
    Facilities plug-in to manage work orders for housekeeping and maintenance
    activities.

“The biggest impact of using ServiceNow is that many of Vitamix’s repetitive
tasks are now automated and streamlined, allowing our business users to
deliver more strategic impact,” said Heather Brizzi, service desk manager,
Vitamix. “As a company that manufactures high-performance products, we are
driven to achieve high performance in our operations—especially in the way we
get work done. With ServiceNow, our IT team is helping Vitamix achieve that
goal.”

To speed automation, the IT team also integrated ServiceNow and Cisco Agent
Desktop. This allows a new query record to be automatically created before a
call by an employee to the support team is even picked up. The support team
also has visibility of a caller’s previous incidents and requests before
engaging, which has led to improvements in overall customer satisfaction.

Vitamix is currently reviewing the next release of ServiceNow to take
advantage of its newest features and advances. Vitamix plans to continue
extending the capabilities within ServiceNow to automate other services
including preventative maintenance for both production and facilities
equipment.

About Vitamix®

Vita-Mix® Corporation (“Vitamix”) is a privately held family-owned and
-operated company founded in 1921 that manufactures high-performance blending
equipment for home and commercial use. The company’s commercial customer list
reads like a “Who’s Who” of major restaurant chains, and gourmet chefs say
their Vitamix machines are as important to them as their knives.A recognized
leader in marketing and product innovation, Vitamix founder William G. “Papa”
Barnard created one of the first infomercials in 1949 to demonstrate how the
Vitamix blender could help people improve their health with whole foods, and
the company developed the first true commercial blender in the early 1990s,
which ignited the smoothie movement. Vitamix, whose products are known
worldwide for their performance, durability, and reliability, continues to win
awards for product innovation and is a recipient of the president’s
prestigious “E” Award for Exports. Headquartered in Olmsted Township, Ohio, 19
miles from Cleveland, Vitamix products are manufactured in Northeast Ohio and
sold in approximately 100 countries. For more information, please visit
www.vitamix.com.

About ServiceNow

ServiceNow is the enterprise IT cloud company. We transform IT by automating
and managing IT service relationships across the global enterprise.
Organizations deploy our service to create a single system of record for
ITandautomate manual tasks, standardizeprocesses and consolidatelegacy
systems. Using our extensible platform, our customers create custom
applicationsandevolve the IT service model to service domains inside and
outside the enterprise. ServiceNow transforms IT from the department of no to
the department of now. For more information, visit www.servicenow.com.

ServiceNow and the ServiceNow logo are registered trademarks of ServiceNow.
All other brand and product names are trademarks or registered trademarks of
their respective holders.

Contact:

Media Contacts:
ServiceNow
Colleen Haikes, 408-816-2592
Colleen.haikes@servicenow.com
or
Schwartz MSL
Kim McCrossen, 781-684-6253
servicenow@schwartzmsl.com
or
ServiceNow Investor Contact:
ir@servicenow.com
 
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