ServiceNow Empowers the Service-Oriented Enterprise

  ServiceNow Empowers the Service-Oriented Enterprise

    Major Software Release Advances Service Management into the Enterprise

Business Wire

SANTA CLARA, Calif. -- June 17, 2014

ServiceNow® (NYSE: NOW), the enterprise IT cloud company, today announced the
availability of new products and features that drive service transformation
throughout the global enterprise. The new ServiceNow release offers an
enhanced custom application creation experience, new service automation
products, executive decision-making visualization tools and a more intuitive
user experience.

The service model defined by IT is increasingly in demand, giving IT the
ability to use its successful roots to transform service across all business
domains. Organizations such as HR, facilities and legal are rapidly moving
into service-oriented models. IT is at the epicenter of this transformation
and is ideally situated to provide the framework for the management of
enterprise services. A service-oriented framework defines the service
taxonomy, creates a consumerized service experience, orchestrates service
workflows, automatically remediates issues when they arise and measures
performance and availability of services. Successful service models require
this foundation to support the load and scalability that will be needed to
transform an organization to a service orientation.

The products and features in this new ServiceNow release give IT the ability
to create a new service experience for business users and improve the
framework on which IT can deliver those services across the enterprise. For
example, business users can use Service Creator to independently create and
deliver services that automate mundane tactical activities typically managed
in spreadsheets and email. For larger projects, IT can use ServiceNow Demand
Management to easily assess the demand from each business function and then
use the new CIO Roadmap to drive conversations with business stakeholders
about IT investment decisions. Services can be automated with applications
that are purpose-built to solve specific business challenges. These
applications can be custom created by users or are offered as complete and
customizable applications built by ServiceNow, such as ServiceNow Facilities
Service Automation. And the underlying infrastructure can be managed with a
comprehensive set of technologies, including ServiceNow Event Management, that
enable fast remediation of the issues that could cause business interruptions.

“Enabling our line-of-business users to build solutions themselves creates
leverage for the IT department which sometimes cannot keep up with the demand
for new applications,” said Carolyn Hollingsworth, senior manager service
delivery, Lennox International. “Service Creator is, in effect, a
‘do-it-yourself’ business automation service managed by IT.”

“As tracking and visibility are core to CH Robinson’s DNA, we value how
ServiceNow has applied those functions to service automation,” said Hunter
Wolf, solutions engineer, CH Robinson Worldwide, Inc. “Based on our success in
IT automation, our business departments are keen to use ServiceNow as a better
way to manage their work tasks.”

Each of the capabilities in the new release is built on the extensible
ServiceNow platform and therefore leverages the common data model shared by
the entire ServiceNow application portfolio. The new release offers ServiceNow

  *Enhancements to the Custom Application Creation Experience

       *Service Creator – a new feature that allows non-technical business
         users to create service-oriented applications faster than ever
       *Form Designer – a new feature that enables rapid creation and
         modification of forms with visual drag-and-drop controls

  *New Service Automation Products

       *Facilities Service Automation  - a new application that  routes
         requests to the appropriate facilities specialists and displays
         incidents on floor plan visualizations
       *Visual Task Boards - a new feature to organize services and other
         tasks using kanban-inspired boards that foster collaboration and
         increase productivity.

  *Executive Management and Visualization Tools

       *Demand Management  -  a new application that  consolidates strategic
         requests from the business to IT and automates the steps in the
         investment decision process
       *CIO Roadmap –a new timeline visualization feature that displays
         prioritized investment decisions across business functions.

  *New IT Operations Management Applications

       *Event Management -  a new application that  collects and transforms
         infrastructure events from third-party monitoring tools into
         meaningful alerts that trigger service workflows
       *Configuration Automation – an application that controls and governs
         infrastructure configuration changes, enhanced to work in
         environments managed with Chef data center automation.

“Organizations relying on email and spreadsheets to run their business are
waging a losing battle for efficiency,” said Shane Jackson, vice president
marketing, ServiceNow. “With ServiceNow, IT can work side-by-side with
business users – or even enable them to develop applications on their own – to
automate all kinds of service-oriented tasks in literally any business

This ServiceNow release is immediately available.

Additional Resources

  *Vitamix is using ServiceNow to automate services in human resources,
    operations maintenance and facilities management to accelerate growth. For
    more information, please seetoday’s announcement.
  *Here’s a blog post on today’s news from ServiceNow Chief Strategy Officer
    Dave Wright.

About ServiceNow

ServiceNow is the enterprise IT cloud company. We transform IT by automating
and managing IT service relationships across the global enterprise.
Organizations deploy our service to create a single system of record for
ITandautomate manual tasks, standardizeprocesses and consolidatelegacy
systems. Using our extensible platform, our customers create custom
applicationsandevolve the IT service model to service domains inside and
outside the enterprise. ServiceNow transforms IT from the department of no to
the department of now. For more information,

ServiceNow, and the ServiceNow logo are registered trademarks of ServiceNow.
All other brand and product names are trademarks or registered trademarks of
their respective holders.


Media Contacts:
Colleen Haikes, 408-816-2592
Schwartz MSL
Kim McCrossen, 781-684-6253
ServiceNow Investor Contact:
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