TripAdvisor Air Travel Survey Reveals Flyers Sour On Seat Discomfort But Cheer Streamlined Check-in

TripAdvisor Air Travel Survey Reveals Flyers Sour On Seat Discomfort But Cheer
                             Streamlined Check-in

U.S. Air Travel Expected to Increase in 2014; Growing Number of Travelers
Using Mobile Devices to Research Flights and Check In

PR Newswire

NEWTON, Mass., June 5, 2014

NEWTON, Mass., June 5, 2014 /PRNewswire/ --TripAdvisor^®, the world's largest
travel site*, today announced the results of its annual air travel survey of
more than 4,300 respondents. The number of U.S. travelers expecting to fly
this year is on the rise, as 93 percent intend to take a domestic flight at
least once in 2014, up from 89 percent who said they flew domestically last
year. International air travel is also taking off, with 63 percent planning
flights abroad, compared to 55 percent who did so in 2013.

TripAdvisor Logo.

"Interest in domestic and international flights continues to rise despite some
persistent air travel frustrations, such as uncomfortable seats and limited
leg room," says Bryan Saltzburg, general manager of TripAdvisor Flights. "We
are also seeing some positive signs, as flyers report more streamlined
check-in processes and easier booking, and the increased use of technology,
such as mobile apps help the traveler experience."

Flyers Cite Improvements in Booking and Boarding
Travelers were asked about air travel improvements over the past five years
and a more efficient process was the top choice.

The top five biggest improvements in air travel:

1.More streamlined check-in process – 38%
2.Easier booking – 36%
3.More streamlined security process – 32%
4.More streamlined boarding process – 28%
5.Better in-flight entertainment options – 25%

Uncomfortable Seats Remains Top Air Travel Complaint
Travelers' greatest issues with air travel remain consistent year-over-year,
with a lack of seat comfort beating out costly airline fees and ticket prices
as flyers' biggest frustration.

The top five flyer complaints about air travel:

1.Uncomfortable seats / limited legroom – 73%
2.Costly airline fees and ticket prices – 66%
3.Unpredictable flight delays – 45%
4.Long security lines – 35%
5.Loud / crying children – 32%

When travelers were asked which amenities would most improve their in-flight
experience, their answers reflected these frustrations: "more legroom" (35
percent) and "more comfortable seats" (32 percent) were their top answers. As
for those frustrated by loud and crying children, 42 percent of respondents
would pay to sit in a child-free section.

"Slim-Line" Seats Receive Slim Praise
The airline industry's recent introduction of "slim-line" seats does not
appear to be getting a warm reception, according to survey respondents. Of the
32 percent who have experienced the new seats:

  o65 percent said they are less comfortable than traditional airline seats
  o7 percent said they are more comfortable than traditional airline seats
  o28 percent could not tell the difference

Mobile-Savvy Flyers Checking In then Logging Off
Use of mobile devices to research flight prices or check in before takeoff
continues to rise year-over-year with travelers using their smartphones to:

  oCheck flight status – 69 percent of respondents, up from 56 percent in
  oCheck in to flights – 55 percent, up from 38 percent in 2013
  oResearch flight prices – 48 percent, up from 36 percent in 2013

Once on the plane, travelers are less eager to ante up for their carrier's
in-flight WiFi, as 90 percent say they rarely or never purchase the service.
And forget about making phone calls: 81 percent would be opposed to the FAA
allowing in-flight cellphone use.

Travelers' Carry-On Essentials
For a more comfortable flight, from takeoff to touch down, travelers are
stocking up on the following flight must-haves:

  oReading materials – 77%
  oMedication – 53%
  oiPad/Tablet – 52%
  oTasty snack – 49%
  oHand sanitizer – 31%

TripAdvisor Flights Helps Flyers Book Wisely
To help travelers make the best booking decision, TripAdvisor Flights features
comprehensive in-flight insights, amenities information and candid traveler
photos coupled with the ability to scan for the lowest prices for airlines
globally. Travelers can try out these features at

About TripAdvisor
TripAdvisor^®is the world's largest travel site*, enabling travelers to plan
and have the perfect trip. TripAdvisor offers trusted advice from real
travelers and a wide variety of travel choices and planning features with
seamless links to booking tools. TripAdvisor branded sites make up the largest
travel community in the world, reaching nearly 260 million unique monthly
visitors**, and more than 150 million reviews and opinions covering more than
4 million accommodations, restaurants and attractions. The sites operate in 39
countries worldwide, including China under TripAdvisor also
includes TripAdvisor for Business, a dedicated division that provides the
tourism industry access to millions of monthly TripAdvisor visitors.

TripAdvisor, Inc. (NASDAQ: TRIP) manages and operates websites under 22 other
travel media brands:,,,,,,,,,,,,,,,,,,,,, and

*Source: comScore Media Metrix for TripAdvisor Sites, worldwide, Q1 2014

**Source: Google Analytics, average monthly unique users, Q1 2014; does not
include traffic to

Logo -

SOURCE TripAdvisor

Contact: Kevin Carter, (617) 795-7577,
Press spacebar to pause and continue. Press esc to stop.