ServiceNow Transforms HR Service Delivery
Automation Enables Shared Services Strategy for Leading Medical Services
SANTA CLARA, Calif. -- June 4, 2014
ServiceNow® (NYSE: NOW), the enterprise IT cloud company, today announced that
Envision Healthcare, a leading provider of physician-led, outsourced medical
services, has implemented ServiceNow software-as-a-service for its Human
Resources (HR) organization. Envision Healthcare has automated its HR
services, delivering standardized and consistent support for its employees,
resulting in improvements in employee satisfaction and operational
Envision Healthcare, is a Denver-based company that offers an array of
healthcare-related services to consumers, hospitals and government agencies
and operates American Medical Response (AMR), the nation’s leading ambulance
service provider, and EmCare, a provider of integrated facility-based
physician services. The company deployed ServiceNow with the help of the
ServiceNow Professional Services organization and utilized Master Solutions
Partner, Cloud Sherpas, to design a new self-service portal. Together, they
automated HR service requests, such as onboarding of employees and centralized
access to common HR forms to eliminate manual intervention.
ServiceNow helps organizations, including HR, streamline service delivery.
Complex tasks that were previously managed via email or phone, such as
employee off-boarding, can now be tracked, reported on and audited. This
results in improved HR team performance, responsiveness and ability to take
action on the volume and types of requests handled by the HR organization.
“From our first exposure to ServiceNow and in speaking to other users who
automated HR processes, we were impressed with the deep service operations and
automation capabilities,” said Carlie Bush, Director of HR Shared Services,
ServiceNow is also being used as a centralized knowledge database that
contains more than 2,200 articles with more added each day to enable
self-help. The knowledge base is accessed through a web-based, self-service
portal using the ServiceNow Service Catalog. For companies like Envision
Healthcare, it ‘consumerizes’ the HR experience to employees, and because it
is fully mobile-enabled, allows easy access for the large percentage of remote
users at the company. Included chat functionality allows the HR team to
further streamline communication.
Envision Healthcare’s Chief Human Resources Officer and Senior Vice President
Kim Norman offers this advice to companies considering automation and process
changes, “When embarking on transformation efforts, success involves people,
technology and culture. Take the time to research and evaluate the solution to
ensure it’s the right fit. And the culture of the organization needs to be
ready for such a shift. We are very lucky to have a tech-savvy workforce who
embraced the change.”
ServiceNow is the enterprise IT cloud company. We transform IT by automating
and managing IT service relationships across the global enterprise.
Organizations deploy our service to create a single system of record for
ITandautomate manual tasks, standardizeprocesses and consolidatelegacy
systems. Using our extensible platform, our customers create custom
applicationsandevolve the IT service model to service domains inside and
outside the enterprise. ServiceNow transforms IT from the department of no to
the department of now. For more information, visit www.servicenow.com.
ServiceNow and the ServiceNow logo are registered trademarks of ServiceNow.
All other brand and product names are trademarks or registered trademarks of
their respective holders.
Colleen Haikes, 408-816-2592
Kim McCrossen, 781-684-6253
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