PetSmart Appoints Phil Bowman Executive Vice President of Customer Experience

  PetSmart Appoints Phil Bowman Executive Vice President of Customer

Business Wire

PHOENIX -- May 28, 2014

PetSmart, Inc. has named Phil Bowman to the position of executive vice
president of customer experience effective June 30, 2014. He will report
directly to David Lenhardt, president and chief executive officer of PetSmart.

Bowman has extensive experience in brand-building, digital marketing,
ecommerce and customer data analytics, as well as the creation of an
integrated customer experience. Most recently, he served as chief marketing
officer at TD Ameritrade, one of the world’s largest online securities
brokerage companies.

“We’re thrilled Phil will be joining PetSmart in this newly-created position,”
said Lenhardt. “He will play an important role in accelerating our
omni-channel efforts so we are relevant to our customers however and whenever
they shop, and in leveraging our customer data to connect in a more
personalized way.”

Prior to serving as CMO for TD Ameritrade, Bowman was the senior vice
president of brand, planning and data analytics for TD Bank Group. His
experience includes leadership positions with companies such as H&R Block,
Sprint, and PepsiCo.

“Phil brings the deep expertise needed to develop strategies for creating an
unmatched customer experience, both in stores and online, and in developing
growth strategies across all platforms,” added Lenhardt.

Bowman earned a Bachelor of Arts in Organizational
Communications/Organizational Behavior from Brigham Young University, and a
Master of Business Administration with an emphasis in Marketing from the
University of Virginia, Darden Graduate School of Business Administration.

About PetSmart

PetSmart, Inc. (NASDAQ: PETM) is the largest specialty pet retailer of
services and solutions for the lifetime needs of pets. The company employs
approximately 53,000 associates and operates more than 1,340 pet stores in the
United States, Canada and Puerto Rico, 200 in-store PetSmart^® PetsHotel^® dog
and cat boarding facilities and is a leading online provider of pet supplies
and pet care information ( PetSmart provides a broad
range of competitively priced pet food and pet products; and offers dog
training, pet grooming, pet boarding, PetSmart Doggie Day Camp^SM day care
services and pet adoption services. Through its in-store pet adoption
partnership with PetSmart Charities® and PetSmart Charities® of Canada,
PetSmart has helped save the lives of more than 5.7 million pets since 1994.
PetSmart Charities, Inc. and PetSmart Charities of Canada (collectively
“PetSmart Charities”) are independent, nonprofit organizations that save the
lives of homeless pets and reduce shelter intake through spay and neuter
efforts. In 2013, nearly 440,000 dogs and cats found homes through PetSmart
Charities’ adoption centers in all PetSmart stores and by sponsoring community
adoption events. PetSmart Charities is the leader in granting money to help
pets in need, with more than $34 million given in 2013 throughout North


PetSmart, Inc.
Michelle Friedman, 623-587-2108
Director of Corporate Communications
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