Convergys Partners with Voci for Accurate, Fast Speech-To-Text

  Convergys Partners with Voci for Accurate, Fast Speech-To-Text

Convergys Analytics Teams with Voci Technologies to Automate Categorization of
                            Audio Survey Comments

Business Wire

CINCINNATI & PITTSBURGH -- May 15, 2014

Convergys Corporation and Voci Technologies Incorporated announced today
Convergys Analytics’ selection of Voci's V-Cloud speech recognition solution
to automate the extraction of business intelligence from audio.

“Each survey comment made by a customer provides critical insight into the
customer experience,” said Mike Cholak, Vice President of Convergys Analytics.
“Combining Convergys’s analytic expertise with Voci’s V-Cloud speech
recognition capability allows us to reliably and accurately get a pulse on
what our clients’ customers are thinking and feeling, in order for them to
make informed business decisions.”

Said Anthony Gadient, Voci CEO, “We are excited to work with Convergys
Analytics to gain better insights and emotional intelligence from their
customer surveys. Voci is focused on client success, and in working with world
class partners such as Convergys to enable that success.”

About Convergys Analytics: Convergys Analytics delivers consistent, quality
customer experiences across the globe through an extensive portfolio of
capabilities. Our team of researchers, analysts and consultants applies a
sophisticated portfolio of tools and methods to lower costs and improve the
customer experience. By focusing exclusively on three outcomes – improving
loyalty, driving revenue, and lowering costs – our model is the strategic
answer to transforming interactions into a competitive advantage. For
information, visit www.convergys.com/solutions/analytics.

About Voci Technologies, Inc.: Voci Technologies enables enterprises to
extract actionable Voice of the Customer Insights from their voice data. We
work with our partners and clients to deliver domain and data specific speech
intelligence solutions that meet our clients' business requirements for call
center operations, compliance, surveys and transcription applications such as
voicemail. The company pioneered the implementation of speech recognition
algorithms in hardware to run orders of magnitude faster, with greater
accuracy, than alternatives. Voci’s affordable speech recognizers enable
customer-driven enterprises to uncover information from 100% of all customer
conversations captured through call center and outbound marketing. For
information, visit www.vocitec.com.

©2014 Convergys Corporation. Convergys logo is a trademark of Convergys
Corporation. Voci is a trademark of Voci Technologies Incorporated.

Contact:

Convergys Corporation
Brooke Beiting, 513-784-4951
Brooke.beiting@convergys.com
or
Voci Technologies, Inc.
Jeff McKenna 412-621-9310
jeff.mckenna@vocitec.com
 
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