Wärtsilä Selects ClickSoftware's ClickWorkforce via the Salesforce AppExchange
to Connect with Customers in a Whole New Way
Global leader in complete lifecycle power solutions selects cloud-based mobile
workforce solution to increase visibility of its field services workforce
BURLINGTON, Massachusetts, May 8, 2014
BURLINGTON, Massachusetts, May 8, 2014 /PRNewswire/ --
ClickSoftware Technologies Ltd.(NasdaqGS: CKSW), today announced that
Wärtsilä, a global leader in complete lifecycle power solutions for the marine
and energy markets, choseClickSoftware's flexible scheduling solution
ClickWorkforce, available via the Salesforce AppExchange, the world's leading
business apps marketplace. The international implementation will provide
global transparency across the whole field services business, increasing
visibility, and providing easier management and planning of its resources.
Comments on the News
"As the pace of business accelerates, more businesses are moving to the cloud
to gain agility and meet fluctuating demand. ClickSoftware is proud to work
with Wärtsilä to help them manage an increasingly global and disparate
business," said Dr. Moshe BenBassat, founder and CEO of ClickSoftware. "The
depth and breadth of ClickWorkforce functionality means ClickSoftware provides
a solution that grows with demand and scope of business to address the need of
"For the the Planning Board, cloud-based capabilities allow us to know where
our staff and assets are at any one time, and then orchestrate them
effectively," said Guido Barbazza, field services director at Wärtsilä. "This
will help us guarantee the best assignment of skilled resources to jobs,
enabling us to reduce administration work, improve processes and bolster time
management benefits. We foresee that this will have a positive impact on our
customer's experience, bottom line, and boost job satisfaction among our
Wärtsilä, which supports its customers throughout the lifecycle of their
marine installations, power generation solutions and oil & gas systems, will
deploy ClickWorkforce across all 70 countries that it operates in to manage
and synchronize field services skills and resources availability.
An essential element of Wärtsilä's global field services integrated solutions,
which include systems for professional skills management and workshops
activities, is the resource scheduling. By implementing intelligent field
services management software, the company will have access to real-time global
field services skill availability, allowing for more optimized scheduling,
improved asset resourcing and better capacity management. The new system will
increase the capability to draw in wider resources onto different projects
from around the world.
Connect in a Whole New Way with Social, Mobile and Connected Cloud
With ClickWorkforce, each Wärtsilä field services unit will gain a clearer
view of all ongoing activities and projects, enabling better sharing of
resources including field engineers and specialized equipment.
ClickWorkforce enables organizations to chat live and in context with their
mobile workforce, and respond immediately to real-time activities in the
field, all within the Salesforce1 Platform.
In one click, organizations have the ability to:
oAccess a single view of the entire field services operation
oGive customers (internal and external) field services in real-time
oChat with engineers and sales reps and managers to find the best
oSchedule engineers instantly based on location, skill and cost
oOffer narrow, reliable appointment windows
Built on the 1 Customer Platform, the new social, mobile and cloud customer
platform built to transform sales, service and marketing apps, ClickWorkforce
is currently available on the AppExchange at http://www.appexchange.com.
About the 1 Platform and the Salesforce AppExchange
The Salesforce1 Customer Platform is the new social, mobile and cloud customer
platform for building next generation apps. It powers Salesforce CRM, more
than 3 million custom apps built by customers and more than 2,000 apps
developed by partners in its ecosystem. Apps built on the Salesforce1 Platform
can be easily distributed and marketed through the Salesforce AppExchange.
Salesforce, Salesforce1, AppExchange and others are trademarks of
Wärtsilä is a global leader in complete lifecycle power solutions for the
marine and energy markets. By emphasizing technological innovation and total
efficiency, Wärtsilä maximizes the environmental and economic performance of
the vessels and power plants of its customers.
In 2013, Wärtsilä's net sales totaled EUR 4.7 billion with approximately
18,700 employees. The company has operations in more than 200 locations in
nearly 70 countries around the world. Wärtsilä is listed on the NASDAQ OMX
http://www.wartsila.com Wärtsilä Newsroom
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile
workforce management and service optimization solutions for the enterprise,
both for mobile and in-house resources. As pioneers of the "Service chain
optimization" concept, our solutions provide organizations with end-to-end
visibility and control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and real-time
management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations
more efficiently, in a scalable, integrated manner. Our solutions have become
the backbone for many leading organizations worldwide by addressing the
fundamental question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb business performance
to service sector organizations of all sizes. The company is headquartered in
the United States and Israel, with offices across Europe, and Asia Pacific.
For more information, please visit http://www.clicksoftware.com. Follow us on
This press release contains express or implied forward-looking statements
within the Private Securities Litigation Reform Act of 1995 and other U.S
Federal securities laws. These forward-looking statements include, but are not
limited to, those statements regarding expected benefits to Wärtsilä and its
customers from using ClickWorkforce. Such "forward-looking statements" involve
known and unknown risks, uncertainties and other factors that may cause actual
results or performance to differ materially from those projected, including
those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's
annual report on Form 20-F for the year ended December 31, 2013, and in
subsequent filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to (and
expressly disclaims any such obligation to) update or alter its
forward-looking statements, whether as a result of new information, future
events or otherwise.
+1-781-272-5903 ext. 2364
James Gilheany/Emma Ralphson
SOURCE ClickSoftware Technologies Ltd
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