Improving Utility Crew Management at 15th Annual Electric Operations Technical & Leadership Summit

Improving Utility Crew Management at 15th Annual Electric Operations Technical 
& Leadership Summit 
COLUMBUS, OH -- (Marketwired) -- 04/30/14 --  At this year's Midwest
Electric Association annual Electric Operations Technical &
Leadership Summit in Springfield, Ill., Kimberly A. Smith, director
of emergency preparedness for ComEd, and Kenneth Wagner, senior
emergency preparedness administrator for ComEd, will present a
session explaining how ComEd aims to improve crew management with a
high-tech system for mobilizing and tracking utility repair crews.  
ComEd is the latest in a string of utilities (the others being
Central Maine Power Co., New York State Electric & Gas and Rochester
Gas & Electric, all part of Iberdrola USA) that have put in place
cloud-based software for utility storm managers. With the software,
utility executives and managers can access a computer-generated board
for visually organizing and mobilizing crews required during large
power restoration events. 
"Automated crew management is a game changer for the utility
industry," wrote Kerri Foster and Joe Purington of Central Maine
Power Co. in the February 2014 edition of T&D World Magazine.
"Mobilizing and tracking crews efficiently, capturing crew staffing
and the time crews worked, and playing it back after a storm has
passed -- this is all data Iberdrola USA is collecting to better
gauge restoration costs and address information requests from
executive management and regulators." 
A perennial question asked by utility executives is: Why does it take
hours to determine how many crews are working a storm?  
Smith and Wagner will explain how the ARCOS(R) Crew Manager
cloud-based system they're putting in place enables supervisors to
tap a "virtual board" for tracking crews in real-time by job
classification, staging area, elapsed-time worked and status. With
the software, supervisors can direct crews (including foreign
contractor and mutual assist crews) and show their precise status
during a major event. Power is restored faster because the utility
deploys workers swiftly, efficiently and safely. Smith and Wagner
will also show how ComEd can use the software to ensure storm
managers always have accurate information, which eliminates delays in
rolling up crew data from phone calls and spreadsheets.  
 Twenty-three of the top 25 U.S. utilities rely on
the ARCOS(R) Callout and Scheduling Suite. When the power goes out, a
gas leak is reported or another emergency occurs, the award-winning,
SaaS-based ARCOS Suite instantaneously finds, assembles and tracks
repair crews, reducing outage interruptions and improving restoration
time for electric, gas and power plant utilities. For more
information, visit or call 614-396-5500. 
Media contact:
Bill Perry
Mobile: 614-975-7538 
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