Frost & Sullivan Recognizes Xora for Its Leadership in Customer Value for
Mobile Workforce Management
MOUNTAIN VIEW, CA -- (Marketwired) -- 04/29/14 -- Based on its
recent analysis of the mobile workforce management (MWM) market,
Frost & Sullivan recognizes Xora, a ClickSoftware Company (NASDAQ:
CKSW), with the 2014 North American Frost & Sullivan Award for
Customer Value Leadership. The award highlights Xora's superior focus
on enhancing the value customers receive, beyond good service,
leading to improved customer retention and, ultimately, market share
Four key factors have contributed to Xora's leadership in providing
customer value: a best-in-class customer support program during and
after solution deployment; an affordable, cloud-based delivery model;
the forging of strong partnerships with wireless carriers; and
finally, an expanded definition of the solution's use and value in
Xora StreetSmart, a suite of configurable mobile apps that turn any
mobile phone or tablet into a powerful productivity tool, is designed
to appeal to a wide range of businesses and public-sector agencies.
The application is highly configurable through an intuitive,
easy-to-use interface and is continually evolving with new feature
releases. Cloud-based SaaS deployment minimizes IT requirements. The
solution also allows customers to easily scale their implementation,
leveraging new features as their needs evolve. This ultimately
creates high-value delivery for each Xora customer and rapid ROI.
As a part of its promise to provide best-in-class service, Xora
delivers live training to educate users on solution capabilities,
ranging from help creating wireless forms to configuring mobile jobs
and defining mobile business workflows to better realize the
customer's end goals. Xora also invests time and energy to understand
business needs of its customers, which results in clear ROI
expectations for the customer and greater use of Xora's capabilities,
ultimately leading to better service for end consumers.
With the merging of ClickSoftware and Xora, customers will receive
increased benefits from the ability to expand their functionality as
their business and mobile workforce needs grow. The merging of the
two organizations will enable Xora to leverage ClickSoftware's global
sales operations, while providing ClickSoftware additional
distribution channels through leading wireless carriers.
Xora is both a visionary and evangelist when it comes to the business
potential of mobile workforce management solutions. The company has
spent the past two years working to expand the industry's view of the
value and capabilities that MWM solutions can deliver--well beyond
just understanding employee locations to transforming mobile business
processes in the field.
"By merging Xora and ClickSoftware, we expanded our product offerings
to service companies of all sizes, from 5 to 50,000 mobile workers.
We are proud to deliver services that enable them to provide an
exceptional customer experience, while also providing the tools to
achieve outstanding operational performance and grow their
businesses," said Dr. Moshe BenBassat, founder and CEO of
ClickSoftware. "The combination of Xora and ClickSoftware will enable
companies to pick the deployment model that suits their
needs--whether it's an out-of-the-box cloud deployment for an SMB or
enterprise solution to meet more complex business needs."
"Xora knows the SMB sector--its needs, its fears, its pain points,"
said Jeanine Sterling, principal analyst, Frost & Sullivan. "As a
result, it understands how to create real value for small and
mid-sized businesses, focusing not just on affordability, but also on
two other make-or-break factors with these customers--ease of
implementation and ease of use. We're very pleased to recognize Xora,
a ClickSoftware Company, with this Customer Value Leadership Award."
Frost & Sullivan Best Practices Awards recognize companies in a
variety of regional and global markets for demonstrating outstanding
achievement and superior performance in areas such as leadership,
technological innovation, customer service, and strategic product
development. Industry analysts compare market participants and
measure performance through in-depth interviews, analysis, and
extensive secondary research in order to identify best practices in
Xora is the #1 market leader in mobile workforce
management. Our flagship product is a suite of configurable mobile
apps and a Web-based management application that helps mobile
businesses and their field employees work smarter and faster. More
than 15,000 organizations rely on Xora every day to save money and
grow their businesses. Visit Xora on the Web at www.xora.com.
ClickSoftware (NASDAQ: CKSW) is the leading
provider of automated mobile workforce management and service
optimization solutions for the enterprise, both for mobile and
in-house resources. As pioneers of the "Service chain optimization"
concept, our solutions provide organizations with end-to-end
visibility and control of the entire service management chain by
optimizing forecasting, planning, shift and task scheduling, mobility
and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best
business practices and advanced decision-making algorithms to manage
service operations more efficiently, in a scalable, integrated
manner. Our solutions have become the backbone for many leading
organizations worldwide by addressing the fundamental question of job
fulfillment: Who does What, for Whom, With What, Where and When.
ClickSoftware is the premier choice for delivering superb business
performance to service sector organizations of all sizes. The company
is headquartered in the United States and Israel, with offices across
Europe, Latin America and Asia Pacific. For more information, please
visit www.clicksoftware.com. Follow us on Twitter.
Safe Harbor Statement
This press release contains express or implied
forward-looking statements within the Private Securities Litigation
Reform Act of 1995 and other U.S Federal securities laws. These
forward-looking statements include, but are not limited to, those
statements regarding expected benefits from using ClickSoftware's
solutions. Such "forward-looking statements" involve known and
unknown risks, uncertainties and other factors that may cause actual
results or performance to differ materially from those projected,
including those discussed in the "Risk Factors" section and elsewhere
in ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2013, and in subsequent filings with the Securities and
Exchange Commission. Except as otherwise required by law,
ClickSoftware is under no obligation to (and expressly disclaims any
such obligation to) update or alter its forward-looking statements,
whether as a result of new information, future events or otherwise.
Rockpoint Public Relations
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