Republic Wireless® Relies on ModusLink for Comprehensive Returns Management
—ModusLink helps innovative wireless service provider simplify reverse
WALTHAM, Mass. & RALEIGH, N.C. -- April 21, 2014
ModusLink Corporation, a wholly owned subsidiary of ModusLink Global
Solutions™, and Republic Wireless have announced a strategic engagement
whereby ModusLink manages a complete reverse logistics program for the
innovative wireless service provider. Launched in 2013, the program includes
customer returns, triage, repair and fulfillment of high-quality refurbished
mobile devices and accessories.
Republic Wireless, the innovative wireless service provider saving consumers
money on their wireless service by harnessing the power of both WiFi and
cellular to lower the cost of smartphone service, selected ModusLink for its
deep expertise, flexible solutions and scalability in reverse logistics
management of consumer electronics, particularly mobile devices.
“In a case where a return or exchange is necessary, our priority is to execute
the logistics of that transaction quickly and reliably for our customers,”
said Alan Pendleton, Director, Supply Chain Management, Republic Wireless.
“ModusLink provides the level of technical expertise and process flexibility
required to deliver this positive customer experience, while providing our
supply chain team with visibility of each serialized inventory asset
throughout the reverse logistics lifecycle. This helps Republic Wireless meet
the needs of each customer, individually, and improves our ability to maximize
recovery on returned assets.”
“Customer support is an integral component of the business plan for any
consumer electronics company and Republic Wireless put considerable planning
into their approach,” said Scott D. Smith, Chief Commercial Offer at
ModusLink. “We have proven processes dedicated to managing highly efficient
returns programs for some of the leading wireless carriers. This deep industry
experience ensures Republic Wireless has a supply chain business partner that
can execute their returns process in a way that is seamless for their
customers and supports their innovative business model.”
ModusLink’s Returns Management Solution is designed to promote customer
satisfaction with the process and maximize cost efficiency for the client.
ModusLink handles all aspects of returns, repair and recovery for
brick-and-mortar and online retailers and manufacturers. Available solutions
include reconciliation of financial transactions, 24x7 customer support and
complete integration with other logistics services.
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*Value Unchained, the blog for supply chain professionals
About Republic Wireless
Recognized in the 2014 PCMag.com Readers Choice Awards as having better
overall customer satisfaction than the largest four national carriers,
Republic Wireless is a wireless service provider dedicated to helping
consumers save money on smartphone service. Republic Wireless, a division of
Bandwidth, headquartered in Raleigh, North Carolina, is spearheading a
wireless freedom movement to return value and control of the smartphone
experience to members by leveraging the power of both WiFi and cellular
networks. Our Hybrid technology uses WiFi in the home, office or anywhere else
as the primary network for calls, texts and data. When outside of WiFi
coverage, the smartphone works just like a typical smartphone on the cellular
networks of national CDMA carriers. Visit www.republicwireless.com for more
About ModusLink Corporation
ModusLink Corporation, a wholly owned subsidiary of ModusLink Global Solutions
Inc. (NASDAQ: MLNK), executes comprehensive supply chain and logistics
services that are designed to improve clients’ revenue, cost, sustainability
and customer experience objectives. ModusLink is a trusted and integrated
provider to the world’s leading companies in consumer electronics,
communications, computing, medical devices, software, luxury goods and retail.
The Company’s operating infrastructure is supported by 25 sites across North
America, Europe, and the Asia/Pacific region. For details on ModusLink's
flexible and scalable solutions visit www.moduslink.com and
www.valueunchained.com, the blog for supply chain professionals.
ModusLink Global Solutions is a trademark of ModusLink Global Solutions Inc.
All other company names and products are trademarks or registered trademarks
of their respective companies.
ModusLink Public Relations
Teresa Osborne, 781-663-5153
ModusLink Investor Relations
Robert Joyce, 781-663-5120
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