NTT Communications Launches Global Management One a Globally Available ICT
Management Service for Greater Operational Reliability and Agility
– Comprehensive service portfolio leverages NTT Com’s global strengths in
IAAS, PAAS, security, managed applications and end-user compute services –
TOKYO -- April 2, 2014
NTT Communications (NTT Com), the ICT solutions and international
communications business within the NTT (NYSE:NTT) Group, announced today that
NTT Com has launched Global Management One to provide remote infrastructure
management (RIM) and ICT rightsourcing services to Enterprise companies
seeking to optimize returns on their ICT investments.
The Global Management One service portfolio covers the entire ICT stack,
providing customers with a flexible array of managed services that can be
combined to suit individual needs. Intended to complement internal ICT
capabilities, Global Management One leverages NTT Com’s deep engineering
expertise and global footprint enabling access to new services, new
technologies, and new markets. ICT teams can offload rote management tasks and
instead focus on strategic initiatives that will drive growth and create value
for the enterprise.
Global Management One services provide SLA-backed management of core
infrastructure components such as Corporate WAN and LAN (including wireless
LAN) systems. Services extend through the platform layer - storage, database,
hypervisor management - and reach to the business services layer providing end
user compute services such as Managed Communication and Collaboration services
as well as overall governance and ICT strategic planning consultation.
The services are backed by robust SLA’s tied to customers’ business outcomes
and an industry leading automation platform that ensures accurate and agile
infrastructure management; reducing mean time to resolve incidents by up to
half. Global Management One services will initially be delivered from four
centers in Mumbai, Manila, Kuala Lumpur and Barcelona where 95% of engineers
hold over 150 unique industry recognized certifications. NTT Com engineers are
accredited in best practice and leading technologies such as: Cisco,
Microsoft, Red Hat, Oracle, VMware, Citrix, ITIL, PMI, Juniper, EMC, NetApp,
Palo Alto, Six Sigma, BlueCoat, Avaya and many others.
Customers are deploying Global Management One services to:
*Reduce ICT Costs – the Global Management One team has partnered with its
customers to conduct extensive ROI analysis for their ICT projects. The
results of these analyses show customers anticipating an average 30%
reduction in their overall ICT expenditures. In addition, NTT Com has
committed to these cost reductions, tying service levels to customers’
*Consume services on demand – services can be contracted on a utility basis
so customers can consume on demand, paying only for what they need and
what they use.
*Create reliable, agile ICT operations – extensive self-service
capabilities and automated incident resolution rates as high as 60%
improve operational efficiencies and increase user satisfaction.
*Simplify their vendor landscape – the breadth and scalability of the
Global Management One portfolio enables customers to consolidate their
vendors and reduce management and support overhead.
*Access new market opportunities – the Global Management One service
portfolio further augments customers’ internal ICT capabilities helping
provide new services and fuel enterprise growth.
“The Global Management One team has been paramount in the success of the HOYA
IT Optimization project (aka “HITOP”). Before HITOP our IT systems were all
over the map … individually developed and managed among 13 independent
business units spread out over 100 global locations.” Relates Yoshio
Chikayasu, CIO of HOYA Corporation (www.hoya.com).
“Partnering with NTT Com for our infrastructure and IT platform management has
allowed us to institute a global governance model and leapfrog into cloud
technologies. Our internal teams have shifted their focus into more strategic
projects, and together with NTT Com, we are delivering innovative services to
our business users that would have been difficult and costly to develop on our
own. We are on track to reduce our global IT costs by 30% and we continue to
drive value back into our core business. This would not have been possible
without Global Management One”
To learn more about Global Management One, please visit:
About NTT Communications Corporation
NTT Communications provides consultancy, architecture, security and cloud
services to optimize the information and communications technology (ICT)
environments of enterprises. These offerings are backed by the company’s
worldwide infrastructure, including leading global tier-1 IP network, Arcstar
Universal One™ VPN network reaching 196 countries/regions, and over 150 secure
data centers. NTT Communications’ solutions leverage the global resources of
NTT Group companies including Dimension Data, NTT DOCOMO and NTT DATA.
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For more information
NTT Communications Corporation
(Mr.) Chris Sandoval/(Mr.) Taichi Hiramatsu, +81 3 6700 9660
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