The Top 3 Call Center Software Providers of 2014, According to

The Top 3 Call Center Software Providers of 2014, According to 
SAN FRANCISCO, CA -- (Marketwired) -- 04/01/14 --  For companies with
large incoming call volume, having the most efficient call center
software will make a world of difference for business functionality
and success. By using cloud-based technology, call center software
providers today provide a multitude of functions, from quality
monitoring and call recording to agent scripting and call tracking.
These providers support call centers to properly administer incoming
calls and quickly and effectively make outgoing calls. Unlike
traditional phone lines, using the internet for communication
networking, the cloud centralizes management of different resources
like agents, customers, networks and switches all in an inexpensive
package without the hassle of setting up hardware or having large
Businesses who have purchased call center software are satisfied with
the vast amount of benefits like the reliable security and
confidentiality their provider supplies and the ability for multiple
sites to operate as a virtual call center with at-home agents. There
is a wide range of different call center software providers, all of
which help companies to run operations smoothly while lowering costs
regardless of whether the call center is inbound, outbound or
blended. When searching for a call center software provider that is
well-suited for your company, there are a number of factors to
consider, like the scalability of a provider in order to give you
stable and secure enterprise call center solutions. With the proper
provider, geographical location no longer needs to be an issue since
many call center solutions don't have scalability restrictions in
choosing hosted options. The experts at have
analyzed all of these factors and others amongst a number of call
center software providers and have announced 8x8, Inc., SafeSoft
Solutions, and as the top 3 providers of 2014. 
8x8, Inc. 
8x8, Inc. is ranked by as the number one call
center software provider. With high customer ratings, 8x8 provides
solutions that are client-focused, allowing companies to customize
their package to help them improve their brand. This provider's cloud
contact center comes with an extremely fast implementation to get
companies up and running right away. There is no hardware necessary,
for a clutter-free environment. 8x8 lets new users view their demo
before deciding on purchasing the product. Companies are able to
incorporate better CRM by using this call center provider by
protecting data with a PCI and CPNI compliant system that can be
configured to support HIPAA, FISMA and other privacy standards.
Customers from all around the world find success with 8x8, as they
provide service around the globe and around the clock with regional
connectivity for all agents. This intuitive call center software
solution is easy for all users, with administrators having access to
the right reports, information and tools to deliver exemplary
customer experience.  
SafeSoft Solutions 
SafeSoft ranks number two as the top call center software providers.
Sales have been proven to increase with the purchase of this
provider. By using the predictive dialer function included in their
software, companies can increase sales up to 400%. This cloud-based
system lets users access their Market Dialer anywhere at any time as
long as there is a headset, computer and internet around. The
hands-on support of SafeSoft Solutions is appreciated by clientele,
as each client gets a dedicated Account Manager who helps train call
staff and free technical support is offered 24/7. Tech experts are
available by both phone and email at any hour. The payment options
are flexible, with a pay-as-you-go month-to-month payment model. also has a pay-as-you-go option and with the fastest
solutions in the telecommunications market, has
rated as one of the leading call center software providers.
With you can connect to Amazon S3 to maximize your storage
space. Not mandatory, but extremely useful, Amazon S3 lets users
store recordings, voicemails and faxes in this cloud system. 4psa
promises a high-performance database with a scalable system
Those seeking more information on call center software providers
should visit: 
Contact Info: 
Kelly Musca
(858) 454-5900 x 10001 
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