Diebold Enhances Compliance, Capabilities Of Hampton Roads Bankshares' ATMs
Outsourced services, deposit automation help bank focus on customer engagement
NORTH CANTON, Ohio, April 1, 2014
NORTH CANTON, Ohio, April 1, 2014 /PRNewswire/ -- Streamlining automated
teller machine (ATM) fleet management for Hampton Roads Bankshares, Inc.,
Diebold, Incorporated (NYSE: DBD) is delivering a variety of outsourced
services that will strengthen compliance and enhance terminal availability.
With ATM channel management services handled by Diebold, the bank's staff will
have more time to focus on building relationships with customers. In addition,
Diebold has added several deposit automation-enabled Opteva^® ATMs to the
bank's fleet, enabling the migration of more routine transactions to the
With headquarters in Virginia Beach, Va., and branches located in Virginia,
North Carolina, Maryland and Delaware, Hampton Roads Bankshares is a bank
holding company operating three primary subsidiaries – Bank of Hampton Roads,
Gateway Bank & Trust Co. and Shore Bank. The bank selected Diebold's
outsourced services to reduce its administrative demands and to address
Payment Card Industry (PCI) compliance for its ATMs.
"Our customers expect more when it comes to the self-service channel,
including uninterrupted availability and the assurance their transactions are
secure," says James Williams, senior vice president and director of
information technology, Hampton Roads Bankshares. "Diebold is helping us meet
these expectations with the added benefit of freeing up our staff to
concentrate on addressing other customer needs. It's a win-win for us – and
more importantly, our customers."
Diebold's software deployment services will enhance the bank's PCI compliance
by ensuring all security patches and anti-virus and operating system software
are up to date on the ATMs. The company's ATM Endpoint Protection Monitoring
and alarm monitoring services will enhance security for customers. And
Diebold's OpteView^® Resolve™ solution will improve the uptime of the bank's
ATMs by enabling remote diagnostics and repairs.
Diebold also added eight deposit automation-enabled ATMs to Hampton Roads
Bankshares' fleet, enabling customers to complete teller-like cash and check
deposits at the ATM. The technology enhances customers' self-service
experience and drives more traffic to the ATM channel, reducing teller line
wait times inside the branch.
"Hampton Roads Bankshares consistently focuses on improving its consumer
services," said Mychal D. Kempt, vice president, North America operations,
Diebold. "Through deposit automation technology and outsourced services, the
bank is setting itself apart in the marketplace by giving its staff more time
to devote to customers."
About Hampton Roads Bankshares
Based in Virginia Beach, Va., Hampton Roads Bankshares, Inc. is a bank holding
company that operates three primary subsidiaries – Bank of Hampton Roads,
Gateway Bank & Trust Co. and Shore Bank – via offices in Virginia, North
Carolina, Maryland and Delaware. For more information, visit
Diebold, Incorporated (NYSE: DBD) is a global leader in providing innovative
self-service technology, security systems and related services. Diebold has
approximately 16,000 employees worldwide and is headquartered near Canton,
Ohio, USA. Visit Diebold at www.diebold.comor on Twitter:
SOURCE Diebold, Incorporated
Contact: Media Relations: Kelly Piero, +1-330-490-3741,
email@example.com; Investor Relations: Jamie Finefrock, +1-330-490-6319,
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