The Best Call Center Software Providers for 2014, Announced by

The Best Call Center Software Providers for 2014, Announced by 
SAN FRANCISCO, CA -- (Marketwired) -- 04/01/14 --  For businesses
that receive a high volume of calls, having the best call center
software available is a necessity. The right software can help a
company keep calls organized so that they can continue to provide
great customer service for their client base. Being able to keep
track of calls in an orderly fashion will help speed up the
communication process and allow for easy monitoring. 
Call center software providers do more than just allow users to
easily monitor their call volumes. Most providers have customizable
services that help fit the needs of businesses of all sizes. They
offer secure networks that are PCI and CPNI compliant, so that
customers do not have to worry about their privacy being in jeopardy.
Other features that many providers offer are call recording, agent
scripting, easy activation and more. 
Recently, specialists at put together a list for the best
call center software providers for 2014. For their list they took
overall price, customer service, additional enhancements and more
into consideration. When choosing the best call center software
provider, it is important to know what they offer and more
importantly how it would fit into your business. Here are the best
call center software providers for 2014 that came up
8x8, Inc. 
8x8, Inc. has a very secure PCI and CPNI compliant system. The fees
are low and the installation process is simple. Call center software
from 8x8, Inc. also includes additional enhancements such a real time
reporting and monitoring, skills-based routing and more. The system
is customizable and allows for user's to route calls to the
appropriate agent based on their skills set.  
SafeSoft Solutions 
The cloud-based system by SafeSoft Solutions helps companies improve
their marketing and sales productivity. They offer a free trial of
their service so that a client can try out all of the available
products to see if it is the correct fit for them. SafeSoft Solutions
provides account managers to each account to help train and assist
with any questions that may arise. Their system is highly
customizable and able to adapt to the needs of each client. 
4PSA has award-winning Unified Communications software and cloud
service. Their VoipNow SPE service can bring together multiple
communication channels. They offer a wide array of tools that are
dedicated to reporting. Their advanced and comprehensive reports can
allow administrators to monitor call-queues, customer activity and
Allowing a company to see the customer activity and to be able to
monitor everything through reporting will help each business
determine their strengths and weaknesses. With a call center software
provider, those high volumes of calls coming in will all have a
destination and be answered in a quick and effective manner. For a
business, the less time a customer is on hold, the better. Call
center software not only helps the business that is using it, but it
also helps the customer. If the customer is happy, then the
relationship can continue to grow and that is the main objective for
the call center software providers listed above. People interested in
learning more about call center software providers can visit: 
About is an authority business and residential VoIP service
provider site that offers comparison tools to help businesses and
residences to help find the best VoIP provider for them. 
Ansel Crew
(858) 454-5900 ext: 10301 
Press spacebar to pause and continue. Press esc to stop.