Transportation Services Provider KC Integrated Services Protects Business
Continuity Throughout Distributed Enterprise With 8x8 Cloud Unified
8x8 Cloud-Based Solution Replaces Outdated On-Premise PBX and Ensures
Communications Between 14 U.S. Locations Remain Intact Through Stormy Winter
SAN JOSE, Calif. -- March 27, 2014
8x8, Inc. (NASDAQ: EGHT), a provider of cloud-based unified communications,
contact center and collaboration solutions, today announced that KC Integrated
Services, a full-service transportation and supply chain solutions provider
for North America and beyond, has implemented 8x8 cloud communications across
its geographically distributed organization, which spans 14 locations in
Michigan, Ohio, Indiana, Kentucky, Tennessee, Mississippi and Ontario, Canada.
Founded in 1986 and headquartered in Carleton, Michigan, KC Integrated
Services provides truckload services, finished vehicle transport, and fleet
leasing and maintenance through its KC Transportation, KACE, Tran Tech, and
Markare Services divisions. The company has also established itself as one of
the largest Certified Minority Owned logistics providers in North America.
The newly deployed 8x8 cloud-based solution replaces an outdated analog phone
system that routed all communications through a central hub at the company’s
main office in Carleton. Whenever that office lost power or connectivity, the
entire communications system failed.
“Environmental factors definitely played a role in our decision to deploy an
8x8 cloud solution,” said Bob Bergstrom, director of information services at
KC Integrated Services. “Michigan has brutal winters and severe thunderstorms
that made our previous system vulnerable to outages. With 8x8, we can protect
the business but still communicate easily across all locations.”
KC Integrated Services currently uses 8x8 cloud communications services in 14
sites across seven geographic locations. A centralized corporate directory
included on every desktop lets employees quickly look up coworkers, see their
status and call their extensions. Auto attendants with both day and night
greetings efficiently route outside calls to the right departments.
8x8’s internal chat feature and mobile app have also enhanced worker
productivity. Employees who need a quick answer to a question can now use chat
rather than wait for an email response. The 8x8 mobile app gives them the
flexibility to make and take business calls anywhere without revealing their
personal cell phone numbers.
Bergstrom and other employees are also taking advantage of advanced 8x8 phone
features, such as “find me, follow me,” which allows users to set up their own
personal call-routing rules. For example, when a user does not answer a call
at the office, the caller can be given the option to try the user’s cell
phone, home phone, or any other configured phone number.
Meeting features are included in the company’s 8x8 service, eliminating the
added cost of a separate conferencing application. Bergstrom notes that 8x8's
Outlook plug-in makes scheduling and managing meetings much easier for users.
The intuitive, web-based system administration portal gets very high marks
from Bergstrom’s technical staff.
“Making changes to our previous system was very complicated, and there was
only one guy who really knew how to do it,” recalled Bergstrom. “8x8’s web
interface is straightforward, user-friendly, and highly configurable. We’ve
trained our entire IT team on the new system so we all know how to make
changes and can share knowledge instead of losing it.”
As a company that deals with transportation logistics, KC Integrated Services
has unique requirements for routing calls to its dispatchers. When Bergstrom
contacted customer support for help in configuring the phone system, 8x8
created a customized routing solution.
“8x8 has opened up new avenues of communication for us and been a true partner
in the process,” said Bergstrom. “We believe that partnership will help us
grow our business over the long term.”
"The flexibility of 8x8 cloud communications allows us to deliver affordable
solutions that meet specific business requirements and provide disaster
recovery,” said 8x8 CEO Vik Verma. "By moving their communications to the
cloud, geographically dispersed organizations like KC Integrated Services can
eliminate single points of failure in their networks and achieve a triple win:
better business continuity, richer communication tools, and significant cost
About 8x8, Inc.
8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure and reliable
cloud-basedunified communicationsandvirtual contact center solutions to
more than 36,000 small, midsize and distributed enterprise organizations
operating in over 40 countries across six continents. 8x8's out-of-the-box
cloud solutions replace traditional on-premise PBX hardware and software-based
systems with a flexible and scalable Software as a Service (SaaS) alternative,
encompassing cloud business phone service, contact center solutions, and web
conferencing. For additional information, visitwww.8x8.com,or
www.8x8.com/UKor connect with 8x8 onGoogle+,Facebook,LinkedInandTwitter.
About KC Integrated
KC Integrated Services, headquartered in Carleton, Michigan, was established
in 1986 and has grown into a full service Supply Chain Solutions provider for
North America and beyond. We have established ourselves as one of the largest
Certified Minority Owned logistics providers in North America. KC Integrated
Services offers our customers a full range of logistics services including
Transportation Management, Part Sequencing and Sub-Assembly Services,
Truckload Services, Finished Vehicle Transportation, Equipment Leasing &
Maintenance and IT Solutions. Our network of facilities is strategically
located within the vast manufacturing areas of North America.
Tim Polakowski, 669-200-6638
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