PitchBook Selects Scout® by ServiceSource to Ensure Customer Success and
Streamline Account Management
Scout Sales helps leading data and research technology provider integrate and
analyze large volumes of usage data to retain and grow customer relationships
SEATTLE -- March 25, 2014
ServiceSource® (NASDAQ:SREV), the global leader in recurring revenue
management, today announced that PitchBook, a leading global data and research
technology provider for private equity and venture capital, has adopted Scout®
to help their customer success and sales teams maximize customer value. By
leveraging Scout Sales, PitchBook will integrate customer usage data and
automate account management tasks directly within Salesforce.
PitchBook provides clients with the highest-quality private equity and venture
capital data through an award-winning user platform. Based on its market
leadership, PitchBook has a rapidly growing customer base. Scout Sales has
given PitchBook’s sales and account management teams the ability to more
efficiently manage daily data import limits of Salesforce and routine data
collection from other sales, support and marketing systems.
PitchBook selected Scout Sales to integrate all sources of customer data from
usage to surveys and sentiment data. Through Scout Sales, PitchBook sales and
customer success teams benefit from a complete 360-degree view of each
customer subscription and user. Additionally, Scout’s predictive analytics
identify opportunities for PitchBook to address very specific client user
needs so their customers get maximum value from PitchBook’s platform.
“Scout Sales will help us retain and grow our customer relationships,” said
Brett Kaluza, Director of Client Development at PitchBook. “Scout Sales
provides us access to important customer data when and where we need it. Our
sales and client service teams can quickly act on customer, subscription and
user data in a single account tab of Salesforce without having to access
Scout Sales provides a rich customer data explorer directly within the account
object of Salesforce, eliminating the need for PitchBook’s teams to navigate
multiple tabs to view customer data and streamlining their preparation
process. Scout Sales’ direct integration with Salesforce leverages single
sign-on to remove the need for users to remember multiple login credentials
and provides integration with the account tab to eliminate looking up
additional details in various tabs.
“In a recurring revenue business, account managers can spend fifty percent or
more of their time chasing down customer data from disparate systems.
Increasing account manager’s productivity helps their customers, which in turn
helps renewals,” said Mark Upson, ServiceSource general manager for Scout.
“Scout Sales breaks down big data access barriers, allows account managers to
act on usage data directly within Salesforce, and helps our customers help
About PitchBook Data
PitchBook Data, Inc. is the foremost provider of global data and research
technology for the private equity and venture capital markets. PitchBook
provides its clients with the highest quality information on the entire
investment lifecycle through its award-winning, web-based PitchBook Platform.
Better Data. Better Decisions.
ServiceSource International, Inc. (NASDAQ: SREV) is the global leader in
cloud-based recurring revenue management solutions. The company helps
customers drive growth and build long-standing relationships across the
customer lifecycle with the industry's most comprehensive data management,
analytics, automation and services capabilities. Through Renew OnDemand™,
Scout® and proven services, ServiceSource delivers higher subscription,
maintenance, and support revenue, improved customer retention, and increased
business predictability. Headquartered in the Cloud Corridor of San Francisco,
ServiceSource® manages $14.5 billion in recurring revenue for the world's
largest and most respected technology and B2B companies. For more information,
please go towww.servicesource.com.
This press release contains forward-looking statements, including statements
regarding the benefits ofServiceSourceofferings, our managed services, our
Renew OnDemand cloud platform and application, and/or our Scout application.
These forward-looking statements are based on our current assumptions and
beliefs, and involve risks and uncertainties that could cause our results to
differ materially from those expressed or implied in our forward-looking
statements. Those risks and uncertainties include, without limitation,
fluctuations in our quarterly results of operations; the risk of material
defects or errors in our software offerings or their failure to meet customer
expectations; migrating customers to Renew OnDemand;the ability to integrate
Renew OnDemand or Scout with other third-party applications used by our
customers; errors in estimates as to the renewal rate improvements and/or
service revenue we can generate for our customers; our ability to grow the
market for service revenue management; our ability to protect our intellectual
property rights; the risk of claims that our offerings infringe the
intellectual property rights of others; changes in market conditions that
impact our ability to sell the Renew OnDemand or Scout solution and/or
generate service revenue on our customers' behalf; the possibility that our
estimates of service revenue opportunity under management and other metrics
may prove inaccurate; demand for our offering that falls short of
expectations; our ability to keep customer data and other confidential
information secure; our ability to adapt our solution to changes in the market
or new competition; general political, economic and market conditions and
events; and other risks and uncertainties described more fully in our periodic
reports and registration statements filed with theSecurities and Exchange
Commission, which can be obtained online at the Commission's website
athttp://www.sec.gov. All forward-looking statements in this press release
are based on information currently available to us, and we assume no
obligation to update these forward-looking statements.
Connect with ServiceSource:
ServiceSource, Renew OnDemand, Scout and anyServiceSourceproduct or service
names or logos above are trademarks ofServiceSource International, Inc. All
other trademarks used herein belong to their respective owners.
Barokas PR for ServiceSource
Katharine Kemp, 206-264-8220
Marketing Communications for PitchBook Data
Tessa Griffin, 206-438-9273
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