Diversified Insurance and Financial Services Group Accelerates Omnichannel Customer Engagement With eGain

Diversified Insurance and Financial Services Group Accelerates Omnichannel 
Customer Engagement With eGain 
Company Deploys eGain Customer Engagement Hub (CEH) in the Cloud to
Deliver Knowledge-Powered Customer Experiences Across Touchpoints 
SUNNYVALE, CA -- (Marketwired) -- 03/25/14 --   eGain (NASDAQ: EGAN),
the leading provider of cloud-based customer engagement solutions,
today announced that a leading US-based insurance and financial
services group of companies has deployed an eGain-powered customer
engagement hub (CEH) in the cloud to accelerate sales and service
across digital, contact center, and field channels. 
Diversified across property, casualty, life, and health insurance as
well as an array of financial services, the carrier serves more than
1 million households and businesses in the US. The company wanted to
deliver the highest levels of customer service, while scaling smart
customer engagement across its websites, contact center, and field
agents in a cost-effective manner. Implementing a CEH was the answer. 
"The issue of customer care will become a more systemic theme across
the enterprise as CIOs strive to hit their goal of retaining
customers as a way to grow revenue; a CEH will be required to support
these initiatives," writes Michael Maoz, VP and Distinguished Analyst
for Gartner in the report, titled, "Hype Cycle for CRM Customer
Service and Support, 2013", published on July 23, 2013. 
The company selected eGain CEH for its unified engagement platform,
stellar analyst ratings, cloud track record, and out-of-the-box
integration with existing Cisco call center infrastructure. The group
has already deployed a digital agent desktop for customer engagement
through email, chat, click-to-call, and cobrowse. Web self-service
and multichannel knowledge is being implemented now. The solution
will drive omnichannel customer journeys through proactive and
reactive engagement. Digital engagement through mobile and virtual
assistant technology is also in the plan to round out the
eGain-powered hub. 
More information 


 
--  eGain solutions for financial services
--  eGain solutions for insurance
--  Remarkable customer journeys--By design

  
About eGain 
eGain's customer engagement solutions power digital transformation
for leading brands. Our top-rated cloud applications for social,
mobile, web, and contact centers help clients deliver connected
customer journeys in a multichannel world. To find out more about
eGain software, visit http://www.egain.com/products/  
Headquartered in Sunnyvale, California, eGain has operating presence
in North America, EMEA, and APAC. To learn more about us, visit
www.eGain.com or call our offices: +1-800-821-4358 (US),
+44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).  
eGain, the eGain logo, and all other eGain product names and slogans
are trademarks or registered trademarks of eGain Corp. in the United
States and/or other countries. All other company names and products
mentioned in this release may be trademarks or registered trademarks
of the respective companies.  
eGain media contacts 
Pallavi Kuntamukkala
eGain
408-636-4548
press@egain.com  
David Evans
Cohesive Communications
44 (0)1291 626200
eGain@cohesive.uk.com 
 
 
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