IBM Chosen to Support BP's Global Workforce
Integrating global business processes and launching new collaboration
capabilities to support 60,000 of BP's global employees
ARMONK, N.Y., March 24, 2014
ARMONK, N.Y., March 24,2014 /PRNewswire/ --IBM (NYSE: IBM) today announced
that it has been selected by BP (NYSE: BP) to integrate and manage the
company's business applications globally, as well as provide enhanced service
desk support for 60,000 employees and 80,000 devices in the Americas and
Europe. IBM was chosen to support BP in enhancing user interaction with the
service desk and improving business IT processes across all key BP IT
IBM Corporation logo.
End user computing is the face of IT to employees in all corporations. BP
wants to provide its employees with greater choice and flexibility in
interacting with its service desk, in order to improve first-time problem
resolution rates. The IBM solution is focused on providing a personal service
that gives an individual choice on how and when to get help. Enhancements
will include new services such as live online chat whereby employees can
engage the help desk in real time and in their local language through a live
agent or through BP's self-help web portal. The self-help portal leverages
IBM's knowledge base, deep analytics of IT incidents and natural-language
search capabilities to rapidly deliver the most relevant results and reduce
the need for on-site support.
"BP's business requirements are changing, and the technologies that will
enable us to meet our strategic objectives are evolving even faster," said
Mark Bouzek, Vice President, Global Operations and Infrastructure, BP. "As a
complex global organization, BP needs to continuously improve our business
processes and the speed of service we deliver to our employees and external
With operations around the world, BP selected IBM to provide the next
generation of application management services for its global enterprise
systems and additional connected applications. Central to these new
generation services is the IBM Command Centre that monitors BP's enterprise
systems and applications in real time, utilizing predictive analytics to
prevent system outages and data flow failures, thus maintaining a world-class
level of application availability. IBM has developed its next generation
application management solution for BP by harnessing the knowledge and
insights gained from serving BP and from IBM's extensive global client base.
"IBM has consistently met high standards for quality delivery as well as
delivering innovation for BP. We have proven that we are the right partner to
serve BP with our global presence, relentless focus on service and our drive
for continuous improvement," said David Marley, Managing Director, IBM.
"Looking forward, we will continue to bring together IBM's integrated services
management, research capabilities and innovative technologies to provide BP
the right mix of skills and capabilities they need to support their business
and drive future growth."
IBM is providing IT help desk services to BP from its delivery centers in
Boulder, Colorado; Greenock, Scotland; Dublin, Ireland; Brno, Czech Republic;
and Bangalore, India. IBM is providing application management services from
its delivery facilities in Bangalore, Kolkata and Hyderabad in India; Houston
and Tulsa in the U.S., UK, Germany and Australia.
For more information about IBM, visit: ibm.com/services
Follow the conversation on Twitter at @IBMSourcing, @ibmoilandgas and
#IBMSocialBiz, and on LinkedIn via the Smarter Chemicals and Petroleum
IBM Media Relations
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