8x8 Announces New Scalability Enhancements to Support Distributed Enterprise
Powerful New Branch Office and Switchboard Management Capabilities Streamline
Communications for Enterprises with Multiple Locations and High Call Volume
Enterprise Connect 2014
ORLANDO, Fla. -- March 18, 2014
Enterprise Connect 2014 - 8x8, Inc. (NASDAQ:EGHT), a provider of cloud-based
unified communications, contact center and collaboration solutions, today
introduced two new Virtual Office service enhancements that support the
complex scalability and internal communications requirements of its growing
midmarket and distributed enterprise customer base.
8x8 Branch Office is a new Virtual Office feature that allows customers to
segment their primary 8x8 cloud-based PBX to unique physical or logical branch
offices, while still keeping those individual locations fully integrated into
a single unified communications platform. System administrators are able to
quickly and easily define a branch office and associate extensions from their
corporate directory to that location or group. This feature is especially
useful for companies with multiple geographically dispersed regional or global
offices. Customers no longer need to purchase, install and maintain disparate
and expensive on premise PBX equipment for their corporate headquarters and
each of their individual branch locations.
“Branch Office is a perfect example of how the cloud technology inherent in
the 8x8 Virtual Office communications solution can be put to work to support
an organization’s strategic business processes and goals,” said 8x8 CEO Vik
Verma. “In this instance, rapid deployment and scalability, characteristics
many of our midmarket and distributed enterprise customers choose us for, is
easily achieved using our cloud-based service delivery model which also
carries the added bonus of requiring very little oversight on the part of an
organization’s internal IT staff.”
Branch Office enables Virtual Office customers to:
*Define unique branch office instances.
*Quickly associate a receptionist for each branch office.
*Easily assign an auto attendant and unique call flows for each
*Allow callers to opt out of leaving a voicemail and go back to the branch
receptionist, or any other administrator defined extension.
*Eliminate the need for multiple PBXswhile providing overall enhanced call
flowand better caller experience.
8x8 also announced Virtual Office Switchboard Pro, a powerful, web-based,
multi-faceted offering that streamlines call routing and management
capabilities for receptionists and other front office users. Switchboard Pro
enables the receptionist to view real-time “presence” of all users,
corporate-wide or within a branch office, all on their computer screen. This
tool allows them to manage multiple incoming calls, and quickly apply call
treatment options such as Call Park (public, Branch, or extension), Hold, and
Call Transfer to an extension or directly to voicemail, all with the click of
a mouse. Switchboard Pro also provides a platform to coordinate call coverage
with other receptionists when on a break and toggle to auto attendant when no
receptionist is available. Switchboard Pro can handle more active simultaneous
calls than a telephone alone. Incoming calls can be answered from either the
Switchboard application or from a physical handset
8x8's cloud-based software platform provides a comprehensive and easy to use
suite of unified communications and collaboration services. In addition to
replacing traditional solutions with more cost effective, flexible
alternatives, 8x8 solutions address critical challenges faced by many
businesses today such as managing globally distributed workforces and mobile
devices, maintaining business continuity, and integrating with core enterprise
applications and IT systems.
About 8x8, Inc.
8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure and reliable
cloud-basedunified communicationsandcontact center solutions to more than
36,000 small, midsize and distributed enterprise organizations operating in
over 40 countries across six continents. 8x8's out-of-the-box cloud solutions
replace traditional on-premise PBX hardware and software-based systems with a
flexible and scalable Software as a Service (SaaS) alternative, encompassing
cloud business phone service, contact center solutions, and web conferencing.
For additional information, visitwww.8x8.com,or www.8x8.com/UKor connect
with 8x8 onGoogle+,Facebook,LinkedInandTwitter.
Tim Polakowski, 669-200-6638
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