Infonetics: Videoconferencing and Collaboration Show Strongest Growth Among Unified Communications Apps

  Infonetics: Videoconferencing and Collaboration Show Strongest Growth Among   Unified Communications Apps  Business Wire  CAMPBELL, Calif. -- March 18, 2014  Market research firm Infonetics Research released excerpts from its 2014 UC Cloud and On-Premises Strategies and Vendor Leadership: North American Enterprise Survey, which explores enterprises’ plans for unified communications (UC), including cloud deployments, and their perceptions of UC vendors.  ANALYST NOTE  “The barriers to adoption no longer outweigh the benefits of unified communications (UC), and as a result there are fewer and fewer businesses not utilizing UC,” notes Diane Myers, principal analyst for VoIP, UC, and IMS at Infonetics Research. “Enterprises have a number of choices, from traditional premises-based solutions to a variety of cloud capabilities. This makes for a fragmented market for businesses to wade through, but it also provides options to best fit a wide swath of requirements.”  Myers adds: “Mobility was again a key trend running through our UC survey. More businesses are embracing BYOD and also outfitting employees with company-issued smartphones and tablets. This, in turn, is driving requirements to extend UC applications to these devices.”  UNIFIED COMMUNICATIONS SURVEY HIGHLIGHTS    *88% of survey respondents plan to add video conferencing to their unified     communications (UC) architecture by February 2015, underscoring the     continued growth of video within enterprise UC deployments   *Mobile device integration is rated a very important UC capability by 74%     of respondents   *According to enterprises surveyed, the #1 factor driving cloud UC adoption     is cost   *E-mail is the most common UC application deployed in the cloud (private or     public) today by survey participants, followed closely by instant     messaging, voice, conferencing, and collaboration   *When asked who they consider to be the top 3 suppliers for on-premises and     cloud UC products and services, enterprises most often named Cisco,     Microsoft, and IBM   *Qualities businesses most often look for when choosing a hosted provider     include a high level of service support, QoS guarantees, and security  ABOUT THE UC STUDY  For its 35-page enterprise unified communications survey, Infonetics interviewed 156 UC purchase-decision makers at medium and large businesses in North America that use IP telephony, e-mail, and instant messaging or plan to by the end of 2014. The study provides an in-depth look at the state of the UC market, where organizations are unifying various types of communication, why they are doing it, if and how they are utilizing the cloud, what capabilities they need, and their ratings of 9 UC vendors (Alcatel-Lucent, Avaya, Cisco, IBM, Microsoft, Mitel, NEC, ShoreTel, Unify/Siemens Enterprise). To buy the study, contact Infonetics:  WEBINAR: IMS IN THE CLOUD WITH NFV  Join analyst Diane Myers April 16 for Deploying IMS in the Cloud with NFV, a live event that investigates the challenges and benefits of using IMS to leverage the cloud to address network scalability, cost, and flexibility issues, as well as how NFV enables innovation in IMS networks:  RELATED REPORT EXCERPTS    *Infonetics’ March Enterprise Voice, Video, and UC research brief:   *Enterprise SBC market grew 42% in 2013   *Mergers and buyouts stir enterprise telephony market; UC revenue climbs     31% in 2013   *Cloud unified communications, SIP trunking fuel growth in VoIP services     market  RECENT AND UPCOMING RESEARCH  Download Infonetics’ 2014 market research brochure, publication calendar, events brochure, report highlights, tables of contents, and more at    *Analyst Note: 2014 VoLTE, NFV, and WebRTC Dominate VoIP Conversation     (Jan.)   *Analyst Note: Broadband Scale Drives Comcast's Bid for Time Warner Cable     (Feb.)   *Analyst Note: NFV Dominated MWC Conversations (Mar.)   *Enterprise Telepresence/Videoconferencing Equip. Market Share/Forecasts -     4Q13 (Mar.)   *VoIP & UC Services & Subscribers Market Share/Forecasts (Apr.)   *North America Business VoIP Service Scorecard (May)  INFONETICS WEBINARS  Visit to register for upcoming webinars, view recent webinars on demand, or learn about sponsoring a webinar.    *Using Big Data Analytics to Amplify Security Intelligence (Mar. 20:     Attend)   *Virtualizing Networks with SDN NVOs and Bare Metal Switches (Mar. 25:     Attend)   *Security at the Speed of VoLTE (Apr. 10: Attend)   *Deploying IMS in the Cloud with NFV (Apr. 16: Attend)   *WebRTC: Compelling Service or Competitive Threat? (View on-demand)   *Diameter Signaling Control for LTE Networks (June 12: Sponsor)  TO BUY REPORTS, CONTACT:  N. America (West), Asia Pacific: Larry Howard,, +1 408-583-3335  N. America (East, Midwest), L. America: Scott Coyne,, +1 408-583-3395  EMEA, India, Singapore: George Stojsavljevic,, +44 755-488-1623  Japan, South Korea, China, Taiwan:  ABOUT INFONETICS  Infonetics Research ( is an international market research and consulting firm serving the communications industry since 1990. A leader in defining and tracking emerging and established technologies in all world regions, Infonetics helps clients plan, strategize, and compete effectively. View Infonetics’ About Us slides at  Photos/Multimedia Gallery Available:  Multimedia Available:  Contact:  Infonetics Research Diane Myers, +1 408-583-3391 Principal Analyst,  VoIP, UC, and IMS Twitter: @dianemyers  
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