The Top 5 Customer Experience Challenges and How to Fix Them

         The Top 5 Customer Experience Challenges and How to Fix Them

TeleTech and Altimeter Group Present a 1to1 Media Webinar

PR Newswire

DENVER, March 18, 2014

DENVER, March 18, 2014 /PRNewswire/ --TeleTech Holdings, Inc (NASDAQ: TTEC),
a leading global provider of analytics-driven, technology-enabled customer
engagement solutions, is partnering with Altimeter Group on Thursday, March
20, 2014 to present a 1to1 Media webinar addressing the real-world customer
engagement strategies companies need in order to cultivate loyalty and
increased customer value in today's marketplace.

Companies are struggling to adapt to the evolving expectations of customers
who not only have multiple channels of communication at their disposal -- they
have individual preferences, too. Successful businesses are learning to
integrate customer interactions from all channels into a complete experience
that builds trust and increases the value of each contact.

Join special guest Brian Solis, principal analyst, Altimeter Group, Sean
Carithers, vice president, customer solutions, TeleTech, and Mila D'Antonio,
editor-in-chief, 1to1 Media, for a webinar where they will share insights into
the top five challenges and solutions to an integrated and successful customer
engagement game plan.

WHEN: March 20, 2014, 1 p.m. EDT

REGISTER AT: 1to1 Media website,


TeleTech, founded in 1982, is a leading global provider of analytics-driven,
technology-enabled services that puts customer engagement at the core of
business success. The Company offers an integrated platform that combines
analytics, strategy, process, systems integration, technology and operations
to simplify the delivery of the customer experience for Global 1000 clients
and their customers. This holistic multichannel approach improves customer
satisfaction, increases customer loyalty and drives long-term profitability
and growth. From strategic consulting to operational execution, TeleTech's
over 40,000 employees speaking over 50 languages deliver results for clients
in the automotive, communications and media, financial services, government,
healthcare, technology, transportation and retail industries. Through the
TeleTech Community Foundation, the Company leverages its innovative leadership
to ensure that students in underserved communities around the globe have
access to the tools and support they need to maximize their educational
outcomes. For additional information, please visit

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SOURCE TeleTech Holdings Inc.

Contact: Investors, Paul Miller, 303.397.8641; or Media, Jeanna Blatt,
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