TeleTech Positioned as a Leader in Gartner's Magic Quadrant for Customer
Management Contact Center BPO for Fourth Consecutive Year
Position Based on TeleTech's Completeness of Vision and Ability to Execute
DENVER, March 17, 2014
DENVER, March 17, 2014 /PRNewswire/ -- TeleTech Holdings Inc. (NASDAQ: TTEC),
a leading global provider of analytics-driven, technology-enabled customer
engagement solutions, today announced that Gartner has positioned the company
in the Leaders quadrant of the Gartner Magic Quadrant. This is the fourth
consecutive year that TeleTech has attained placement in the Leaders quadrant
for Customer Management Contact Center Business Process Outsourcing (BPO), by
TJ Singh, published 24 December 2013.
"We are all proud to be included in the Gartner Leaders quadrant for the
fourth straight year," said Ken Tuchman, TeleTech chairman and chief executive
officer."TeleTech is committed to a simple vision: empower companies to
transform into customer experience leaders in their industries.In an
increasingly commoditized and social global landscape, we have proven time and
again that a quality customer relationship is the critical differentiator that
not only generates more business, but also increases the economic value of the
individual customer. We are honored to be recognized by Gartner once again,
and will continue to invest in and optimize the comprehensive consulting,
technology, care and growth services that we offer across many industries, and
throughout the customer lifecycle."
Gartner's criteria for leadership positioning in the Magic Quadrant for CM
Contact Center BPO is reserved for companies that demonstrate "market-defining
vision and the ability to execute against that vision through CM contact
center BPO service offerings, business/pricing models and service delivery
models. They have a superior understanding of client needs and of current
market conditions, and they are actively building competencies to sustain
their leadership position."
TeleTech, founded in 1982, is a leading global provider of analytics-driven,
technology-enabled services that puts customer engagement at the core of
business success. The Company offers an integrated platform that combines
analytics, strategy, process, systems integration, technology and operations
to simplify the delivery of the customer experience for Global 1000 clients
and their customers. This holistic multichannel approach improves customer
satisfaction, increases customer loyalty and drives long-term profitability
and growth. From strategic consulting to operational execution, TeleTech's
over 40,000 employees speaking over 50 languages, deliver results for clients
in the automotive, communications and media, financial services, government,
healthcare, technology, transportation and retail industries. Through the
TeleTech Community Foundation, the Company leverages its innovative leadership
to ensure that students in underserved communities around the globe have
access to the tools and support they need to maximize their educational
outcomes. For additional information, please visit www.teletech.com.
ABOUT GARTNER'S MAGIC QUADRANT
Gartner does not endorse any vendor, product or service depicted in its
research publications and does not advise technology users to select only
those vendors with the highest ratings. Gartner research publications consist
of the opinions of Gartner's research organization and should not be construed
as statements of fact. Gartner disclaims all warranties, expressed or implied,
with respect to this research, including any warranties of merchantability or
fitness for a particular purpose.
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SOURCE TeleTech Holdings Inc.
Contact: Investors, Paul Miller, 303.397.8641 or Media, Jeanna Blatt,
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