Capita plc: Capita selected by John Lewis

 17 March 2014    Capita selected by John Lewis for online contact centre partnership        Capita plc (`Capita') has been selected by John Lewis to provide its online contact centre. Under the agreement, which is worth £93.5m over five years, Capita will support John Lewis' online growth strategy.  Capita will deliver a digital service, built around John Lewis' customers, that integrates with the full range of customer contact channels.  Capita plc Chief Executive, Andy Parker, said: "The John Lewis brand is synonymous with excellent customer service and brand loyalty. It is only natural that the company wants to use the latest technology and service design methods to deliver an enhanced experience to its customers, and make it even easier for them to engage with the brand. Capita has extensive experience of working with household names from across the private sector, including major retailers. We appreciate the importance of becoming fully immersed in a company's brand values to ensure that customer experience is at the heart of service delivery."  "The online contact centre will stay in Glasgow, demonstrating Capita's ongoing commitment to investing in Scotland and supporting the growth of the local economy. Capita already employs around 5,000 people in Scotland and we anticipate that this figure will rise by around 2,000 in the next two years."  Following due consultation, approximately 550 employees will transfer from the existing provider to Capita under TUPE.  -ends- For further information:  Capita plc  Tel: 020 7799 1525  Andy Parker, Deputy Chief Executive  Shona Nichols, Corporate Communications Director  Media enquiries  Capita press office  Kirsty Sewter  Tel: 0207 654 2386 or 020 7654 2399 (out of hours)  Notes to editors  Capita plc is the UK's leading provider of BPO and integrated professional support service solutions. With 64,000 people at over 400 sites, including 73 business centres across the UK, Europe, India and South Africa, the Group uses its expertise, infrastructure and scale benefits to transform its clients' services, driving down costs and adding value. Capita is quoted on the London Stock Exchange (CPI.L), and is a constituent of the FTSE 100 with 2013 revenue of £3.9 billion. Further information on Capita plc can be found at:  www.capita.co.uk        END 
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