Addressing The Omnichannel Customer Experience

                Addressing The Omnichannel Customer Experience

TeleTech's new e-newsletter uncovers how to build an integrated customer
engagement strategy.

PR Newswire

DENVER, March 13, 2014

DENVER, March 13, 2014 /PRNewswire/ --Over the last decade, emerging
communication channels – such as mobile, web, and social media – have
blossomed into vital avenues for customer interaction. In an effort to bridge
the service gaps between these channels, companies are adopting an omnichannel
approach. As a matter of fact while 84 percent of retailers believe creating a
consistent customer experience across channels is the most important factor
for success. When executed effectively, an omnichannel strategy can help
provide a seamless customer engagement from one touchpoint to the next.

For many companies, creating this consistent customer experience has become
both the ultimate challenge and end goal. In this month's issue of TeleTech's
e-newsletter, CExpress, discover the technology, processes, and strategies
necessary for building an integrated customer engagement plan.

TeleTech's March issue of CExpress includes:

  oA look at how three companies have successfully created a seamless
    customer experience across multiple channels
  oA story about how a major automotive manufacturer was able to smooth out
    its fragmented information systems to provide a consistent customer
  oA roadmap for bridging the gaps between various customer touchpoints
  oAn examination of three elements to consider when integrating effective
    enterprise-wide cloud capabilities
  oA look at five reasons why retailers should add mobile devices to their
    toolkits in order to increase connectivity 
  oAn infographic that uncovers the trends around how companies are preparing
    to adopt an omnichannel engagement approach

The CExpress newsletter is published 12 times a year and is designed to
inspire customer experience excellence. Each issue contains the best
customer-centric thought leadership and in-depth research articles. Sign up to
have the publication delivered right to your inbox.


TeleTech Holdings, Inc. (NASDAQ: TTEC), founded in 1982, is a leading global
provider of analytics-driven, technology-enabled services that puts customer
engagement at the core of business success. The Company offers an integrated
platform that combines analytics, strategy, process, systems integration,
technology and operations to simplify the delivery of the customer experience
for Global 1000 clients and their customers. This holistic multichannel
approach improves customer satisfaction, increases customer loyalty and drives
long-term profitability and growth. From strategic consulting to operational
execution, TeleTech's more than 41,000 employees speaking over 50 languages,
deliver results for clients in the automotive, communications and media,
financial services, government, healthcare, technology, transportation and
retail industries. Through the TeleTech Community Foundation, the Company
leverages its innovative leadership to ensure that students in underserved
communities around the globe have access to the tools and support they need to
maximize their educational outcomes. For additional information, please visit

Logo -

SOURCE TeleTech Holdings Inc.

Contact: Investor Contact: Paul Miller, 303.397.8641 | Media Contact: Jeanna
Blatt, 303.397.8507
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