FARO Customer Service Team Earns Recognition from BenchmarkPortal

      FARO Customer Service Team Earns Recognition from BenchmarkPortal

PR Newswire

LAKE MARY, Fla., March 12, 2014

LAKE MARY, Fla., March 12, 2014 /PRNewswire/ --FARO Technologies, Inc.
(NASDAQ: FARO) announced that the FARO Americas' Customer Support group is
certified as a Center of Excellence by BenchmarkPortal, a leading contact
center research and consulting organization. The Center of Excellence
recognition is one of the most prestigious awards in the customer service and
support industry.

FARO Technologies Americas is certified as a Center of Excellence by
BenchmarkPortal.

"This certification attests to the fact that call center leaders have
successfully balanced efficiency and effectiveness in their operations," said
Bruce Belfiore, CEO of Benchmark Portal. "By optimizing their cost components
and their ability to satisfy customers, they exemplify best practices in a
very important consumer products sector."

To achieve certification as a Center of Excellence, a company must undergo a
rigorous bench marking process. The process compares the organization's
operational metrics to those of its peers. Using the world's largest database
of contact center metrics, BenchmarkPortal experts audit and verify key data
from the contact center applying for certification.

"We are proud of our customer service team's diligence and their dedication to
excellence," said Kathleen J. Hall, FARO Technologies Senior Vice President
and Managing Director Americas. "The Center of Excellence certification award
serves as confirmation that our employees continue to provide outstanding
service and support to our customers across the Americas. Customer
satisfaction, which relates to customer loyalty and business growth, is the
goal," Hall adds.

Key performance indicators such as first call resolution, cost per call, call
waiting time, customer satisfaction, agent satisfaction, and utilization of
human resources are taken into account. BenchmarkPortal is able to
scientifically gauge how the contact center being studied compares to other
centers in the same industry, and if the performance of the contact center is
superior.

About FARO

FARO is the world's most trusted source for 3D measurement, imaging and
realization technology. The Company develops and markets computer-aided
measurement and imaging devices and software. Technology from FARO permits
high-precision 3D measurement, imaging and comparison of parts and compound
structures within production and quality assurance processes. The devices are
used for inspecting components and assemblies, production planning,
documenting large volume spaces or structures in 3D, surveying and
construction, as well as for investigation and reconstruction of accident
sites or crime scenes.

Worldwide, approximately 15,000 customers are operating more than 30,000
installations of FARO's systems. The Company's global headquarters is located
in Lake Mary, Fla., its European head office in Stuttgart, Germany and its
Asia/Pacific head office in Singapore. FARO has branches in Brazil, Mexico,
Germany, United Kingdom, France, Spain, Italy, Poland, Netherlands, India,
China, Singapore, Malaysia, Vietnam, Thailand and Japan.

Further information: http://www.faro.com.

About BenchmarkPortal

Founded in 1995, BenchmarkPortal is a global leader in the contact center
industry, providing benchmarking, certification, training, consulting,
research, and industry reports. The BenchmarkPortal team of professionals has
gained international recognition for its innovative approach to best practices
for the contact center industry. BenchmarkPortal hosts the world's largest
database of contact center metrics, which is constantly being refreshed with
new data. BenchmarkPortal's mission is to provide contact center managers with
the tools and information that will help them optimize their efficiency and
effectiveness in their customer communications. For more information on
BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com

FARO logo

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SOURCE FARO Technologies, Inc.

Website: http://www.faro.com
Contact: Angela Spoto, Social Media and Public Relations Coordinator,
Angela.Spoto@faro.com, 407-333-9911
 
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