Astea International Customer to Present at the Field Service Management Summit
Continues Tradition of Fueling Enterprises around the World to Deliver
HORSHAM, Pa., March 11, 2014
HORSHAM, Pa., March 11, 2014 /PRNewswire/ --Astea International Inc.
(NASDAQ:ATEA), a global provider of service management and mobility solutions,
will be showcasing their latest service management and mobile workforce
innovations at the Field Service Management Summit 2014, in Sydney, NSW, March
19-21. Astea would also like to extend a special invitation to attend a very
insightful and eye-opening session titled: The Surprises and Challenges of
Implementing Field Force Automation, presented by their customer, Ricoh
On Thursday, March 20^th at 10:30am, Nick Mills, General Manager – Service,
with Ricoh Australia, will share valuable lessons learned and practical
guidelines, giving attendees tips and strategies that can be applied to their
own mobile workforces. He will discuss common challenges that every mobile
workforce implementation would likely encounter, and ways to overcome those
challenges to ensure user adoption. He will also highlight how implementing an
interconnected service management and mobility solution is helping them to
fuel growth, derive competitive differentiation, and ultimately achieve the
highest levels of customer satisfaction.
Whether on-premise or in the cloud, Astea delivers the most complete,
comprehensive and fully connected service management & mobile workforce suite
enabling businesses to achieve superior customer service at a lower total cost
of ownership. One of the foundational components to providing exceptional
service is having the right tools and technology, and selecting the right
solution provider is crucial. When companies want to get the job done right,
they turn to Astea as the only company that can bring the longevity, knowledge
and proven solutions to ensure that you are delivering great service – with
maximum responsiveness, efficiency, and consistency.
Astea experts will be on hand to discuss and demonstrate how service
organizations can leverage the latest innovations to transform the way they
provide service and rise up the service monetization curve, below are just a
oProductivity and Process Optimization – Cutting-edge innovations with a
heightened focus on enabling the technician to become a driver of new
revenue generation and ultimate service transformation.
oProactive Service Insight and Intelligence at Every Level – Astea delivers
intelligence in unique ways throughout their solution suite, at every user
level of the customer interaction process. The result, an enriched
understanding of information that leads toward rapid identification of key
insights for better decision making across the service enterprise.
oEase of Use, Customizations without Code, and Seamlessly Connecting with
the Enterprise - Non-programmers can easily customize the solution to
quickly adapt to the dynamic needs of business. Leveraging Astea's
numerous plug-and-play connectors or integration framework, organizations
can share and exchange information across the enterprise without
disruption or redundancy.
Astea is the only solution provider that offers all cornerstones of service
lifecycle management: customer management; service management; asset
management; forward and reverse logistics management; and mobile workforce
management and optimization. Astea's solutions are seamlessly orchestrated to
share and leverage information throughout the service lifecycle – removing the
traditional barriers between the field and back office. With Astea Alliance's
modularity, companies can introduce one module at a time or deploy a seamless
information backbone across the entire service lifecycle continuum, thereby
eliminating the patchwork of disparate systems that can hamper a company's
ability to provide best-in-class service.
About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions
that offer all the cornerstones of service lifecycle management, including
customer management, service management, asset management, forward and reverse
logistics management and mobile workforce management and optimization. Astea's
solutions link processes, people, parts, and data to empower companies and
provide the agility they need to achieve sustainable value in less time, and
successfully compete in a global economy. Since 1979, Astea has been helping
more than 600 companies drive even higher levels of customer satisfaction with
faster response times and proactive communication, creating a seamless,
consistent and highly personalized experience at every customer relationship
www.astea.com. Service Smart. Enterprise Proven.
© 2014 Astea International Inc. Astea and Astea Alliance are trademarks of
Astea International Inc. All other company and product names contained herein
are trademarks of the respective holders.
SOURCE Astea International Inc.
Contact: Debbie Geiger, Vice President of Global Marketing, 215-682-2500,
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