RBC Royal Bank named best online banking service in Canada

TORONTO, March 3, 2014 /CNW/ - Online banking customers can once again rely on 
RBC Royal Bank to offer the most comprehensive online banking experience in 
Canada. For the fourth straight review, RBC ranked 1(st) overall in 
Surviscor's Canadian Online Banking scorCard, an annual objective assessment 
of online features and functionality and service interaction at major Canadian 
banking institutions. The Big Banks occupy the top 5 spots for the fourth 
straight period with Vancity awarded the best Canadian credit union for online 
banking services. 
The top 10 ranked firms (of a total of 16 analyzed) are as follows: 


     
                  2014 Online Banking scorCard
     
    1  RBC Royal Bank          75%
    2  Scotiabank              74%
    3  BMO Bank of Montreal    71%
    4  TD Canada Trust         70%
    5  CIBC                    60%
    6  Desjardins Bank         57%
    7  Vancity                 57%
    8  Coast Capital Savings   54%
    9  National Bank of Canada 52%
    10 PC Financial            50%
                                
    2014 Online Banking scorCard - Peer Curve Score
                           Copyright Surviscor 2014

"While the competition has closed the gap, RBC has retained the number one 
ranking by continuously enhancing the customer's online banking experience, 
including industry leading performance in complementary account services and 
resources" said Glenn LaCoste, President of Surviscor Inc.

"I am extremely pleased that RBC Royal Bank's Online Banking service has been 
recognized for the fourth straight year for providing the most comprehensive 
online banking experience in Canada," said James McGuire, Head Digital 
Channels, RBC. "One of our newest features that has been well received is 
Alerts, which give clients even more control over their finances. Clients can 
now choose to receive email or text message notifications based on certain 
criteria they select for their accounts."

Surviscor's annual study, originally launched in 2008, simulates customer 
usage to measure over 2,400 objective criteria within multiple service 
categories, each weighted according to an industry-defined level of 
importance. New to this year's study was the introduction of an 'Account 
Resources' assessment category, as well as expanded service-related criteria 
throughout the scorCard. The design and execution of the Online Banking Review 
is once again powered by CorbinPartners Inc., a leading provider of business 
intelligence in Canada.

The Online Banking scorCard was conducted between January and February 2014.   
The full results are available at:

http://www.surviscor.com/ScorView/Reviews/OnlineBanking/2014/.

Surviscor recently completed its annual Mobile Banking scorCard, and is now 
preparing its Online Discount Brokerage scorCard, with results expected this 
spring.

About Surviscor Inc.

Surviscor Inc. is a Canadian leader in the analysis and ranking of Canadian 
online services offered to retail consumers. Surviscor produces seasonal 
feature and functionality scorCards, including its prominent Online Banking 
scorCard and Online Brokerage scorCard.

About CorbinPartners Inc.

CorbinPartners Inc. is an established provider of corporate business 
intelligence and forensic market research. It has Canada's leading specialty 
practice in research support for intellectual property matters, including risk 
analysis, regulatory assessment, mediation and litigation.



SOURCE  Surviscor Inc. 
Glenn LaCoste, President, Surviscor Inc., 416-993-1246 cell,  
1-866-299-7267,glacoste@surviscor.com,www.surviscor.com 
To view this news release in HTML formatting, please use the following URL: 
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CO: Surviscor Inc.
ST: Ontario
NI: FIN ENT ECOSURV  
-0- Mar/03/2014 13:30 GMT
 
 
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