AGCO Corporation Hires The Daniel Group To Survey Customers From North America Dealerships B2B customer service experts will provide information to help AGCO enhance its customer service PR Newswire CHARLOTTE, N.C., March 3, 2014 CHARLOTTE, N.C., March 3, 2014 /PRNewswire/ -- AGCO Corp. has hired The Daniel Group to help the company measure, manage and enhance its customer service. The Daniel Group, B2B customer service experts headquartered in Charlotte, will conduct phone surveys with customers from AGCO's 720 dealerships across North America. The research will focus on the customers' experience with new equipment purchases and repairs under warranty. Previously, AGCO utilized The Daniel Group to conduct market research projects at a handful of dealerships to better understand customers' experiences. Those research projects proved so effective, executives decided to expand the effort company-wide. "Before we partnered with The Daniel Group, we mostly used mail surveys to ask our customers about their experiences with us. But it was challenging to get actionable data quickly that our dealers could do something with," says Anthony Burkes, Director of Dealer Network Performance and Support Services for AGCO. "Now we'll be able to learn customers' reactions very quickly and make sure we're meeting our own high standards." AGCO will use The Daniel Group's ServiceConnect, a transactional survey process based on phone interviews. LinkConnect, its online support system, provides real-time feedback from customers on an easy-to-use platform. LinkConnect has the capability to segment the information at any level from company, division, or location, making it easier to pinpoint areas that need improvement. Together, the services allow companies to identify ways to boost customer service and enhance value for their customers, with ongoing, real-time accountability for customer service quality. Customer service problems can be uncovered and corrected. The services also give companies a marketing advantage, because business customers like to know their vendors are listening and taking action. AGCO chose The Daniel Group in part because of its experience. The Daniel Group currently works with a large number of clients in the industrial and agriculture sectors within North America. About AGCO Corporation AGCO is a global leader focused on the design, manufacture and distribution of agricultural machinery. AGCO supports more productive farming through a full line of tractors, combines, hay tools, sprayers, forage equipment, tillage, implements, grain storage and protein production systems, as well as related replacement parts. About The Daniel Group The Daniel Group professionals are experts in measuring, managing and improving the business-to-business customer experience. We unlock the mystery of customers' experience through actionable feedback and tools to increase customer retention. For more, see www.thedanielgroup.com, call 877-967-4242, or email firstname.lastname@example.org. SOURCE The Daniel Group Website: http://www.thedanielgroup.com/ Contact: Max Daniel, 877-967-4242
AGCO Corporation Hires The Daniel Group To Survey Customers From North America Dealerships
Press spacebar to pause and continue. Press esc to stop.