eGain to Exhibit at Convergence 2014
Company Will Showcase Its Top-Rated Knowledge Management Solution at
Premier Conference for Microsoft(R) Dynamics(TM)
SUNNYVALE, CA -- (Marketwired) -- 02/27/14 -- eGain (NASDAQ: EGAN),
the leading provider of cloud-based customer engagement solutions,
today announced that it will showcase its award-winning knowledge
management solution at Microsoft Dynamics Convergence 2014 (booth
#342). The event is scheduled to be held at the Georgia World
Congress Center in Atlanta, Georgia on March 4-7, 2014.
"Good or bad customer service experiences are measured in terms of
customer satisfaction, loyalty and advocacy. Scoring well may mean
providing relevant answers to questions, via such channels as
intuitive websites, embedded monitors in products, sentiment
analysis, engaging and contextual content, support within Web-based
communities, and fast, convenient and accurate service, all supported
by a deep, rich, underlying knowledgebase solution," writes Michael
Maoz, VP and Distinguished Analyst for Gartner in the report titled,
"Hype Cycle for CRM Customer Service and Support, July 23, 2013."
Consistently recognized by premier industry analysts for over a
decade, eGain Knowledge is trusted by enterprise clients around the
world to deliver guided customer experiences across web, social,
contact center and mobile touchpoints. The solution adds value to
Microsoft CRM Dynamics and Microsoft Sharepoint as follows:
-- Integrated out of the box with Microsoft CRM Dynamics, eGain Knowledge
enables agents using the Dynamics console to simply click on a "solve"
button to find answers. This, in turn, delivers federated search
results from multiple content sources that might reside in the contact
center, enterprise, online communities and social networks.
-- eGain Knowledge enhances findability of answers stored in content
management systems such as Microsoft Sharepoint through out-of-the-box
connectors. Agents are able to quickly navigate to answers through
multiple search methods: FAQ, natural language search, intent-driven
search, faceted navigation, and guided help powered by eGain's
patented Case-Based Reasoning (CBR) engine.
"Knowledge is power when it comes to customer engagement," said Ashu
Roy, eGain CEO. "eGain Knowledge complements systems of record like
CRM, enabling delightful guided customer journeys across
-- To learn more about eGain and how we add value to Microsoft solutions,
see us at booth #342
-- To learn more about eGain, visit www.eGain.com
-- To learn more about Convergence, visit:
eGain's customer engagement solutions power digital transformation
for leading brands. Our top-rated cloud applications for social,
mobile, web, and contact centers help clients deliver connected
customer journeys in a multichannel world. To find out more about
eGain software, visit http://www.egain.com/products/
Headquartered in Sunnyvale, California, eGain has operating presence
in North America, EMEA, and APAC. To learn more about us, visit
www.eGain.com or call our offices: +1-800-821-4358 (US),
+44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).
eGain, the eGain logo, and all other eGain product names and slogans
are trademarks or registered trademarks of eGain Corp. in the United
States and/or other countries. All other company names and products
mentioned in this release may be trademarks or registered trademarks
of the respective companies.
eGain media contacts
+44 (0)1291 626200
Press spacebar to pause and continue. Press esc to stop.