SOCAP International Elects New Board Officers and Directors
ALEXANDRIA, Va., Feb. 26, 2014
ALEXANDRIA, Va., Feb. 26, 2014 /PRNewswire-USNewswire/ -- The Society of
Consumer Affairs Professionals (SOCAP International) announced today the new
members of its 2014 Board of Directors.
The 2014 Board Officers whose terms were effective January 1 are:
Chair of the Board– Kim McMiller, Associate Director, Consumer Relations,
Kraft Foods, Inc.
Chair-Elect – Marie Shubin, Director, Global Consumer Relations, E&J Gallo
Immediate Past Chairman – Linnea Johnson, Global CEC Senior Director, Consumer
Treasurer – Helen Horsham-Bertels, Senior Director, Consumer Affairs, Starwood
Hotels & Resorts
Secretary – Celine Dumais, Vice President, Consumer Affairs, L'Oreal USA
In addition, SOCAP welcomes five new directors to its Board:
Andy Begnoche, Director, Operations, Holdcom
Edward Billmaier, Director of Consumer Relations, Pier 1 Imports
Sandy Jewell, Director, Consumer Services, Jarden Consumer Solutions
Andrea McLean, Executive Director, Global Consumer Listening and Issues
Management, Estee Lauder Companies
Jim Moloney, General Director, Customer & Relationship Services (CARS),
General Motors Company
"SOCAP is an organization on the move and this Board of Directors is the
perfect group of seasoned customer care executives to guide this movement
forward," said SOCAP's new Board Chair Kim McMiller of Kraft Foods.
"Leadership is important because customer care is rapidly changing. In such a
dynamic environment, SOCAP's presence becomes even more valuable. We salute
the stellar service of outgoing SOCAP Board Chair Linnea Johnson and look
forward to making 2014 another year of real accomplishment."
The Board Officers were approved at SOCAP's Annual Business Meeting during the
Association's 2013 Annual Conference in Scottsdale, AZ.
"We are delighted to welcome these business executives from leading brands to
our Board of Directors," said Matthew D'Uva, SOCAP's President & CEO. "This
leadership team will help us shape the training and professional development
programs we need to advance customer care careers, to build the types of
networks we need to facilitate the process and to advance the role of customer
care within the enterprise."
The new Board members will join these current members of the SOCAP Board:
Lorraine Avery, Senior Vice President & Director of Contact Center Operations,
Michael Boudreau, Manager, Workforce & Information Management, Eli Lilly &
Patrice Fehl, Senior Manager, Global Consumer Relations and Global Inside
Sales, The Hershey Company
Chris Irving, Assistant Vice President, Consumer, Government & Legal Affairs,
Publishers Clearing House
Jeanne Jones, Director, Consumer Affairs, ConAgra Foods
Jason Rosser, Head, Customer Service Operations, JackThreads
Matt Sanders, Assistant Director of Operations, Hyatt Hotels & Resorts
Thomas Siebert, Customer Care Executive
Chris Wallace, Vice President, Dedicated Solutions, 24-7 Intouch
Founded in 1973, SOCAP International represents a thriving global profession
of best-in-class customer care experts across all industries.SOCAP is a
member-driven organization committed to promoting customer care and customer
engagement as a competitive advantage in business.The Association's members
include vice presidents, directors, managers and supervisors of customer care
and consumer affairs from top Fortune/Forbes 1000 companies as well as
hundreds of business partner organizations.SOCAP provides the educational
tools and professional resources to help its members to drive business
transformation within their companies.Additionally, SOCAP's exclusive network
gives members access to thousands of customer care experts across the globe.
Visit www.socap.org for complete SOCAP information.
Marjorie Bynum, Vice President, Education & Communications
(703) 910-2473; firstname.lastname@example.org
SOURCE SOCAP International
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