Comptel and Tecnotree Partner to Manage the Delivery of Complex, Triple-Play Orders and Improve the Customer Experience

  Comptel and TecnotreePartner to Manage the Delivery of Complex, Triple-Play
  Ordersand Improve the Customer Experience

New Comptel Order Management and Tecnotree Agility™ Unified Product Catalogue
demonstration shows how operators can create flexible service bundling and
automate the order orchestration process

Mobile World Congress 2014

Business Wire

BARCELONA, Spain -- February 25, 2014

Comptel Corporation (NASDAQ OMX Helsinki: CTL1V) and Tecnotree Corporation
(NASDAQ OMX Helsinki: TEM1V) today announced that they have partnered to help
communications service providers (CSPs) overcome the challenges of creating
and delivering complex, triple-play orders that include mobile, fixed
broadband and television services.

At Mobile World Congress, the companies will offer a joint solution
demonstration, which is a pre-integration between Comptel Order Management and
Tecnotree Agility^TM Unified Product Catalogue, to show operators how they can
more easily manage the lifecycle of individual services and make better
business decisions—all to optimise the customer experience.

Key Facts

  *Comptel Order Management is a key component of the Comptel Fulfillment
    platform, which supports more than 130 operators around the world and runs
    on networks with more than 800 million customers. It automates the
    management of complex customer orders and turns them into delivered
    services. Comptel’s flexible, yet robust approach helps CSPs reduce manual
    errors, minimise operational costs, streamline fulfillment processes and
    support service innovations.
  *Tecnotree Unified Product Catalogue is a business process tool for
    managing the lifecycle of targeted convergent offerings. With
    functionality including bundle creation, pricing and dynamic
    recommendations for selected customer segments, and business reporting to
    follow up on commercial success, CSPs’ business management can rapidly
    adjust the customer offering on-demand. The provided 360-degree view to
    all products and services, coupled with rules-based control over possible
    offering combinations, can result in significant business benefits such as
    an increase in the average revenue per user (ARPU).

Supporting Quotes

  *“Consumers and corporate customers alike are demanding increasingly
    complex service bundles from their CSPs. Operators face even greater
    challenges when trying to deliver these, all while packaging their
    offerings up quickly, accurately and consistently in order to keep
    customers satisfied,” said Antti Koskela, chief technology officer,
    Comptel. “Our new joint solution demonstration with Tecnotree shows how
    CSPs can put this issue firmly behind them with a highly automated
    approach and focus on growing their businesses.”
  *“Instead of market share, CSPs are focusing on profitability now. Bundled
    offerings can act as a catalyst for higher profitability provided that the
    business processes and tools are in place for mass customisation and
    personalisation of services. Also, an ability to target different customer
    segments with dynamic, analytics and actionable insight-based
    recommendations can turn into a competitive advantage and improve customer
    loyalty,” Ilkka Aura, chief commercial officer, Tecnotree, explained.

Resources

  *For more information about Comptel, visit www.comptel.com. Learn more
    about the company’s fulfillment platform including its order management
    offering.
  *Comptel and Tecnotree will be attending Mobile World Congress, taking
    place 24 - 27 February 2014 in Barcelona, Spain. To arrange a meeting at
    the show, please contact Comptel at comptel.marketing@comptel.com and
    Tecnotree at marketing@tecnotree.com.
  *Connect with Comptel on its blog, Compelling Conversations on OSS, and on
    Google+, Twitter and LinkedIn.

Tags
Comptel, Tecnotree, OSS, customer experience, Comptel Fulfillment,
fulfillment, Tecnotree Agility Unified Product Catalog, catalog, triple-play,
Comptel Order Management, order orchestration, fulfilment, automation,
communications service providers, CSPs, Mobile World Congress, service
creation, service delivery, mobile, fixed broadband, television

About Comptel Corporation
Since 1986, Comptel has helped more than 290 service providers across 87
countries meet over one billion subscribers’ communications and infotainment
needs. Comptel’s solutions are built on an Event – Analysis – Action strategic
framework that leverages the company’s strengths in collecting and analysing
Big Data and turning intelligence into opportunities in real time. Comptel’s
service fulfillment, mediation, charging and policy control, and advanced
predictive analytics products with implementation and professional services
enable service providers to automate customer interactions and other business
decisions, to create revenue, reduce costs and lessen churn. Comptel has a
global team of more than 600 professionals, and net sales were EUR 82.7
million in 2013. For more information, visit www.comptel.com.

About Tecnotree
Tecnotree is a global provider of telecom IT solutions for the management of
products, customers and revenue. Tecnotree helps communications service
providers to transform their business towards a marketplace of digital
services. Tecnotree empowers service providers to monetise service bundles,
provide personalised user experiences and augment value throughout the
customer lifecycle. With over 1100 telecom experts, Tecnotree serves more than
100 service providers in over 70 countries. Tecnotree is listed on the main
list of NASDAQ OMX Helsinki with the trading code TEM1V. For more information
on Tecnotree, please visit www.tecnotree.com.

Contact:

Comptel Corporation
Steve Hateley, +44 118 929 4211
Head of Marketing
Steve.Hateley@comptel.com
or
March Communications
Beth Brenner, +1 617-960-9875
comptel@marchpr.com
or
Liberty Communications for Tecnotree
Vicki Fertnig +44 (0) 207 751 4444
tecnotree@libertycomms.com
 
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