Multinational Appliance Manufacturer Selects eGain Cloud to Power Multi-Brand,
Multichannel Customer Engagement
eGain Platform Will Eliminate Channel Silos to Drive NPS While
SLOUGH, UK and SUNNYVALE, CA -- (Marketwired) -- 02/24/14 -- eGain
(NASDAQ: EGAN), the leading provider of cloud-based customer
engagement solutions, today announced that a leading European home
appliance manufacturer has selected eGain to unify customer
engagement across international markets and brands.
The company's acquisition-led growth strategy, while successful, had
led to customer service silos across brands. With presence in 75
countries, the company struggled to maintain a consistent brand
voice, customer context, or engagement know-how.
First invited based on its stellar analyst ratings, eGain was
selected for its consistent strength across technical and functional
factors, including cloud reliability, platform scalability, guided
search and knowledge-powered case management, and multichannel
analytics. eGain Cloud's usage-based pricing model, and metrics such
as NPS improvement and operating cost reduction targets, make for a
compelling business case. The eGain solution will help the client
standardize customer service processes, enabling consistent answers
across self-service and contact centers. The business is also keen to
track product failure metrics across business units and brands.
The initial phase of the multilingual implementation featuring case
management, email management, and web self-service went live within
three months of the project launch. More brands, countries, and
languages are being added to the deployment. Moving forward, the
client will leverage eGain's sales engagement capabilities and enrich
their customer experience by leveraging "system-of-record" data
pulled from SAP, using eGain's certified SAP connectors.
-- eGain Cloud
-- Video on next-generation customer engagement
eGain's customer engagement solutions power digital
transformation for leading brands. Our top-rated cloud applications
for social, mobile, web, and contact centers help clients deliver
connected customer journeys in a multichannel world. To find out more
about eGain software, visit http://www.egain.com/products/
Headquartered in Sunnyvale, California, eGain has operating presence
in North America, EMEA, and APAC. To learn more about us, visit
www.eGain.com or call our offices: +1-800-821-4358 (US),
+44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).
eGain, the eGain logo, and all other eGain product names and slogans
are trademarks or registered trademarks of eGain Corp. in the United
States and/or other countries. All other company names and products
mentioned in this release may be trademarks or registered trademarks
of the respective companies.
eGain Media Contacts
Zara May/Greg Halse
44 (0)1291 626200
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