Artificial Intelligence, "Social" and Gamification go Mobile to Drive Superior Customer Service

Artificial Intelligence, "Social" and Gamification go Mobile to Drive Superior
                               Customer Service

ClickSoftware to Present "Tomorrow's Mobile Working, Today" at Mobile World
Congress 2014; Seminar will Explore the Latest in Cloud and Mobile Technology
for Workforce Management and Servicer Optimization

PR Newswire

BURLINGTON, Massachusetts and BARCELONA, Spain, February 24, 2014

BURLINGTON, Massachusetts and BARCELONA, Spain, February 24, 2014 /PRNewswire/
--

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of
mobile workforce management solutions for the service industry, invites
attendees of Mobile World Congress 2014 in Barcelona to register for
"Tomorrow's Mobile Working, Today". This seminar will feature experts
discussing Artificial Intelligence, "Social" and Gamification for the
enterprise, along with the latest advancements in Cloud and Mobile technology,
including the next generation of mobile Enterprise apps, Cloud trends for
large enterprises, and M2M.

WHO: ClickSoftware

WHAT: "Tomorrow's Mobile Working, Today" Seminar

WHEN: Tuesday, 25 February, 15.00-19.00

WHERE: Hall 8.0 Theatre District, Theatre C

REGISTER:Register Online

Discussions include:

  oThe Future of Mobile Working is a Reality, Today - Professor Moshe
    BenBassat, CEO of ClickSoftware to discuss the next generation of mobile
    Enterprise apps, Artificial Intelligence in mobility, cloud trends for
    large enterprises, M2M and more
  oBusiness Reinvention ThroughMobile - Shamayun Miah, Vice President and
    Partner of IBM explores a new era of computing where mobile, social,
    analytics and cloud represent new and untapped opportunities for
    enterprises
  oChanging the Game in Field Service: Gamification for theEnterprise -
    Professional Gamer, Nimrod Mizrahi, explains the art and science of
    turning work into games
  oAdopt, Motivate, Achieve and WIN - Gil Bouhnick, Vice President of
    Mobility, ClickSoftware provides real-world tips to use your own
    organization's goals to create configurable, correlating or even
    progressive achievements

"The use of gaming techniques to reward enterprise mobile users in a non-game
setting has big benefit potential, namely to drive improved efficiencies in
the field and deliver superior customer service," says Bouhnick. "Specifically
for service organizations, Gamificiation has power to engage and excite a
workforce, increase productivity and improve service delivery with game
tactics." 

At Mobile World Congress, ClickSoftware will showcase its enterprise
Gamification offering called the "Achievements Center", available to
ClickSoftware's mobility customers via its ClickAppStore. ClickSoftware's
"Achievements Center" allows customers to use their own organization's goals
to create configurable, correlating or even progressive achievements. Using
self-motivation tactics, ClickSoftware helps service organizations galvanize
their field force, for example, to "win" the timesheet game by rewarding
employees for promptly logging their work time. In turn, speed the billing
processes for the company when timesheets get completed with fewer delays.  

Registrants to ClickSoftware's Mobile World Congress seminar will have the
opportunity to win Google Glass Explorer Edition 2.0, and delegates can try
Google Glass to see firsthand how mobile technology is changing the game in
field service by enabling a hands free work environment for field techs. For
more information and to register for the seminar, please visit:
http://www.mobileworldcongress.com/clicksoftware/

For live updates during the week, follow @ClickSoftware on Twitter, or tweet
your questions using #ClickMWC.

For members of the press interested in meeting with ClickSoftware at Mobile
World Congress, please contact Tiffany Darmetko or Brenna Hagy at
clicksoftware@mslgroup.com.

About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile
workforce management and service optimization solutions for the enterprise,
both for mobile and in-house resources. As pioneers of the "Service chain
optimization" concept, our solutions provide organizations with end-to-end
visibility and control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and real-time
management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations
more efficiently, in a scalable, integrated manner. Our solutions have become
the backbone for many leading organizations worldwide by addressing the
fundamental question of job fulfillment: Who does What, for Whom, With what,
Where and When.

ClickSoftware is the premier choice for delivering superb business performance
to service sector organizations of all sizes. The company is headquartered in
the United States and Israel, with offices across Europe, Latin America and
Asia Pacific. For more information, please visit http://www.clicksoftware.com.
Follow us on Twitter.

Media Contacts:

Kristin Amico
ClickSoftware
+1-781-272-5903 ext. 2364
kristin.amico@clicksoftware.com

SOURCE ClickSoftware Technologies Ltd
 
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