PPL Electric Utilities Keynotes 11th Annual ARCOS Conference

PPL Electric Utilities Keynotes 11th Annual ARCOS Conference 
COLUMBUS, OH -- (Marketwired) -- 02/20/14 --  ARCOS LLC and its
co-host American Electric Power have invited PPL Electric Utilities'
Ed Pringle to keynote the 11th Annual ARCOS Conference where he will
show utility professionals how PPL Electric Utilities recently
integrated outage-management and callout technology with the goal of
speeding up power restoration. 
Pringle will explain how his colleagues have linked the utility's
outage management system (OMS) with the recently implemented ARCOS(R)
Callout and Scheduling suite. The linked systems share data that
determines the real-time status of utility crews. The automated
callout system has supported ongoing efforts by PPL Electric
Utilities to improve responsiveness and customer service. This trims
restoration time and improves reliability for customers. For example,
according to Electric Light & Power magazine, identifying and
assembling utility crews with the ARCOS Suite reduced storm CAIDI by
up to 30 minutes at Kansas City-based KCP&L. 
Pringle will also show how the two software systems work together, so
managers can use a few keystrokes on a smartphone or tablet to
create, for instance, rosters for mutual assistance and reports for
regulators. The OMS also sends restoration event statistics to the
ARCOS software. PPL Electric Utilities managers can add the OMS data
to the ARCOS callout reports, which highlight employee callout
response rate, crew make-up and restoration details. 
"Most utilities still pick up phones to connect dispatchers,
supervisors and linemen to start and complete a callout; power is
restored, but manual callout wastes hours and money," said Bruce
Duff, chief executive officer for ARCOS. "A manual system makes it
nearly impossible to record callout response rates or verify that a
callout followed workplace agreements." 
Pringle will deliver his remarks at the Sheraton Wild Horse Pass
Resort and Spa in Chandler, Ariz., on March 10, 2014. Other
conference presenters include subsidiaries of Iberdrola USA, which
recently put in place the ARCOS Crew Manager product. Crew Manager
gives storm managers a computer-generated board for visually
organizing and mobilizing crews for large power-restoration event. 
nsors for this year's conference include Iberdrola USA and
Southern Company. The agenda and registration link are at:
 Twenty-three of the top 25 U.S. utilities rely on
the ARCOS(R) Callout and Scheduling Suite. When the power goes out, a
gas leak is reported or another emergency occurs, the award-winning,
SaaS-based ARCOS Suite instantaneously finds, assembles and tracks
repair crews, reducing outage interruptions and improving restoration
time for electric, gas and power plant utilities. For more
information, visit www.arcos-inc.com or call 614-396-5500. 
Media contact:
Bill Perry
Mobile: 614-975-7538
Press spacebar to pause and continue. Press esc to stop.